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27 Posts
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1036
December 9th, 2011 02:00
Departed employee returned - need access to old email
Situation is I have an employee who departed the company for about two years. When that that employee left his mailbox was deleted although his AD account was just disabled (we have a policy of never deleted accounts - we just disable so that the same account name can never be used again)
This employee returned to the company and the account was re-enabled and a new mailbox created.
The employee can now only search for mail in Emailxtender since date of return. Admins can search for the old email but we would like to give employee access to search this old email too.
Anyone know how to reestablish these permissions?
Thanks!
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RKatwal
2 Intern
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600 Posts
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December 9th, 2011 04:00
Greetings,
This is doable. If you are using Exchange then once messages hit exchange server they are routed with users LegacyExchangeDN. If you already have it that is good otherwise for EmailXtender you can query the DB with the following query:
Select * from EmailAddress (nolock) Where EmailAddress like '%DeletedUserName%'
Example:
Select * from EmailAddress (nolock) where EmailAddress like '%Rajan Katwal%'
When you have the right DN you need to add this DN in Exchange as legacy address. Once that is done you should be all good. If you download EmailXtender Admin Guide there is a chapter on identity management that should have instructions on how to add this entry for both Exchange and Lotus notes environment. Sorry I do not have that in front of me else would have copied content from there. You might also want to add any SMTP addresses owned by this user in case due to any reason there are messages in archive that are archived with SMTP routing.
I hope this helps.
Thanks,
Rajan
damibu
27 Posts
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December 9th, 2011 05:00
Thanks so much Rajan
We are Exchange 2010 and when the user was previously at the company we were Exchange 2003.
User has two legacyDNs, one for E2K10 and one for E2K3
So correct me if I am wrong but all we do is add a custom address under the Email tab for the user's account.
The E-mail type will be "LEGACY"
The E-mail address will be the legacy E2K3 DN, e.g. "/O=COMPANY/OU=NYC/CN=RECEPIENTS/CN=JDoe"
damibu
27 Posts
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December 9th, 2011 07:00
Rajan that worked! Thanks so much
Added E-mail type "LEGACY" and E-mail address in format "/O=COMPANY/OU=NYC/CN=RECEPIENTS/CN=JDoe"
Employee can now search his old email.