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80 Posts
0
1482
September 12th, 2012 16:00
Cannot search EmailXtender after upgrade to 4.81.2518
I am trying to get a client into co-existence mode...implementing a new SourceOne system with their existing EmailXtender server. I upgraded to EX4.81.2518, and there seemed to be no errors during the upgrade. However, when I try to launch the EX Search Plugin for Outlook it hangs, and immediately generates an error in the OTG event log:
exception in ProcessIncomingCommand SRVCMD_FETCH_SUPERVISOR_GRPS thread: 7740
I also try to do a search from http://emailxtenderserver/emailxtender, and it generates this error:
exception in ProcessIncomingCommand SRVCMD_PERFORM_QUERY thread: 4440
Trying to search via SourceOne Search also creates the same error.
I did a repair on the system, but nothing has changed. And after a few minutes, the exQuery services stops completely.
I've never encountered this before, and hope that someone can help steer me in the right direction to solve this problem.
Thanks.
kauanoee
80 Posts
0
September 12th, 2012 17:00
I did something strange...I created a Supervisor group and all of a sudden I was able to launch the EX Search Plugin and do searches. I am also able to do searches via SourceOne Search. I've never had to create a Supervisor group, but am glad it is working properly. I may try to remove the Supervisor group just to see what happens, but for now I was able to answer my own problem.
Hope this helps anyone else out there in the same boat.
kauanoee
80 Posts
1
September 13th, 2012 16:00
Sunil -
After struggling for a few hours with the issue, I was able to solve it by actually creating a Supervisor group in the EX admin console. When I did that...searches starting working properly, no errors in the OTG event log. Very strange indeed, but something I will certainly not forget.
Thanks for your input.
-Kauanoe