Missing Devices in Policy Manager

Question

Hello folks,

i have a couple of DMX arrays that were decommissioned a while back (4-6 months ago), they were also removed from ESRS configuration (we have two gateways per site). So when i look in Configuration Tool i don't see these devices but when i look in Policy Manager they are listed as "Missing Devices". Do i simply select them and press on the button that says "Remove Selected Missing Devices" ?

Thanks

gaharley · Accepted Answer

Yes, to your first question.

AnkitMehta · Answer

I see in that case, in order to remove it, Click on REMOVE to remove the device. Click on APPROVE. Click SYNC NOW to make sure the Gateway will update the change that was just made.

AnkitMehta · Answer

Are you searching for this dynamox , Knowledge Base Solution emc182777?

dynamox · Answer

we are not using proxy servers Thanks

dynamox · Answer

did you read my post carefully ? Device is reported missing in Policy Manager not on the gateway.

AnkitMehta · Answer

Oh Sorry my bad!

gaharley · Answer

Let me do a little testing in the lab.&#xa0; What version are you running?

dynamox · Answer

2.0.2.1-128 (2011-04-22_14-56-47)

dynamox · Answer

Thanks , any idea why PM is not updated when devices are removed from the gateway ?

gaharley · Answer

The Policy Manager is not dynamic in that respect.  It will not add new managed devices nor will it remove unmanaged devices without user intervention.  To remove a device from Policy Manager that has been unmanaged, use the Missing Devices link on the Home tab like you described.  To cause the Policy Manager to see a managed device added to the Gateway, click Refresh on the Policy tab.

Secure Remote Services (ESRS)

Missing Devices in Policy Manager

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