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April 4th, 2018 07:00
SupportAssist keeps triggering prompt for admin credentials
SupportAssist is VERY annoying on computers that are in a domain where standard users don't have local admin privileges. If you install it as an admin and use it to update a computer, everything's fine. But it seems that SupportAssist likes to install new certificates frequently, which it cannot do if the active user is not a local admin. So the non-admin user gets prompted for admin credentials every time SupportAssist is triggered to update it's certificates.
This has been generating a lot of calls to our help desk after we've used SupportAssist to either diagnose or update a computer. To that end, I'd like to recommend that Dell make SupportAssist either run as System, or NOT run in the background for non-admin users.
And while I'm aware of your enterprise version of SupportAssist, it's not a good fit in an organization such as ours, so we have to use the standalone version. Thanks.