Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

12681

April 4th, 2018 07:00

SupportAssist keeps triggering prompt for admin credentials

SupportAssist is VERY annoying on computers that are in a domain where standard users don't have local admin privileges.  If you install it as an admin and use it to update a computer, everything's fine.  But it seems that SupportAssist likes to install new certificates frequently, which it cannot do if the active user is not a local admin.  So the non-admin user gets prompted for admin credentials every time SupportAssist is triggered to update it's certificates. 

This has been generating a lot of calls to our help desk after we've used SupportAssist to either diagnose or update a computer.  To that end, I'd like to recommend that Dell make SupportAssist either run as System, or NOT run in the background for non-admin users.

And while I'm aware of your enterprise version of SupportAssist, it's not a good fit in an organization such as ours, so we have to use the standalone version.  Thanks.

No Responses!
No Events found!

Top