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June 1st, 2022 00:00

SCG pin and key e-mail doesn't arrive

Hello,

I deployed the SCG VE ovf. Fresh installation no update. Everything went as expected till configuration in the webui. For MFA i needed to generate a PIN and key on Dell Support page. I selected my site, entered a PIN and generated the key. According to the key history on the support page, the email was send successfully to my mailbox. However I didn't receive an email. I also tried with a different account/email but didn't receive the generated key. I also checked if the mail was rejected by mail server or went into spam.

Did I miss somthing or is it a known issue?

 

1 Rookie

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2 Posts

June 1st, 2022 00:00

Tried again today (installation was performed yesterday) and now I received an email with key... So try-a-different-day worked. 

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