error code： SAE-020041 can't display device

Hi,

Just to confirm, is the SCG a virtual edition? Have you tried rebooting the SCG appliance? What is the SCG version?

What is the device model that you are trying to discover/add? Have you rebooted the device iDRAC? 

Can you check the discovery job history, if the device's IP have been discovered before?

SCG is a virtual edition。how can i rebooting the SCG appliance?   version is 5.28.00.14

device model R750 vSAN Ready Node and other same device is normal added.

but in backupfile    scg_backup_ELMAPL0525BCBH-20250528-090341.zip  /scg/backupData-20250528-090340.zip/ASSET.sql   have  sql  INSERT INTO ASSET VALUES ....10.66.19.35......  so I can't add 10.66.19.35 is normal，but  it is just not dispaly in device list.

Hi,

please take a look at this article Secure Connect Gateway Appliance (Virtual Edition) for VMware and Hyper-V: How to Reboot the Secure Connect Gateway Containers | Dell US 

If rebooting doesn't resolve the issue, try clearing your browser's cache and cookies completely, or access the SCG web interface using a different browser or an incognito/private window. Sometimes, the UI may display outdated information due to cached data.

Hope that helps!

rebooting or access the SCG web interface using a different browser doesn't resolve the issue.

how can I delete the device from database manually?

Hi,

The cleanup of database cannot be done by user, will need the SCF Dev team to remote in and perform configuration. You will need to contact SCG support to raise a case with your SCG SWID. The support would also need to collect some docket logs.