1 Rookie
•
12 Posts
0
2315
November 1st, 2021 08:00
"DellEMC business users" qualifications
Setting up SCG. When I sign in, I get this message: "This page is only accessible to DellEMC business users." I've used the account I use with Dell, and I've used the account of the purchasing agent who purchased the server (via DCN). Both accounts receive the same message. I've contacted our current DCN rep; he's looking into it and does not have an answer yet.
What constitutes a "DellEMC business user"?
No Events found!
jvandervoort-crescent-systems.com
1 Rookie
•
12 Posts
0
December 1st, 2021 14:00
Here's the correct answer: Any old Dell account will do. Ideally, create one dedicated to SCG so there's no chance of a password reset by the user of the account breaking SCG.
The problem I've been having is on the back end. Support tech had to generate the key & PIN for me.
jvandervoort-crescent-systems.com
1 Rookie
•
12 Posts
0
November 1st, 2021 12:00
Thanks, Dylan.
I should have included this in my original post because I've been down this path.
When I sign in to https://www.dell.com/SCG-VE using the purchasing agent's account, I get this message: "We are sorry, there is a problem with your account. To access all available content, please contact our Administrative Support team." When I click the "contact our Administrative Support team" link, I have these choices, none of which seem relevant:
I suppose if I chose any option except the first, I'd eventually be handed off to the right group, so I guess I'll try that.
I know this is not your department, but this seems needlessly complex. Either the service tag is eligible for SCG or it's not. I shouldn't have to have the purchasing agent's Dell credentials to find out.
jvandervoort-crescent-systems.com
1 Rookie
•
12 Posts
0
November 1st, 2021 12:00
As it turns out, none of those options leads me to a human, so that link is utterly useless.
Dell-DylanJ
4 Operator
•
2.9K Posts
0
November 1st, 2021 12:00
Hello,
Looking at the article linked below, it looks like a business user is a business account registered with us that's been used to purchase products/services (like you'd mentioned), but it mentions an upgrade, as well. The article has some steps for upgrading the account and it doesn't appear to cost anything, so you might give it a look.
https://dell.to/3EC5kkY
jvandervoort-crescent-systems.com
1 Rookie
•
12 Posts
0
November 1st, 2021 13:00
Dylan, yes, one server's in ProSupport, 2 others in Post-Standard Support. I'll contact systems management support.
Dell-DylanJ
4 Operator
•
2.9K Posts
0
November 1st, 2021 13:00
From the circumstances, I'm assuming that this is regarding an in-warranty system, correct? You might consider contacting phone support for assistance. It may not be there direct department either, but the systems management group may well be able to assist. I didn't see an online/email contact option, which is present for some offerings, so phone support may be best.