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2287
October 25th, 2022 04:00
CloudIQ, Secure Connect Gateway & OpenManage Enterprise - Issues
** We have all of the below mentioned 3 management tools, deployed in our environment.
1) CloudIQ,
2) Secure Connect Gateway,
3) OpenManage Enterprise
** In our environment we have around 30 devices of various types as follows.
1) SAN Storage [Model: DELL ME4024]
2) Core Switch [Model: DELL SW4128]
3) Access Switch [Model: DELL N3248TE-ON]
4) ESXi Host [Model: DELL PowerEdge R640]
5) vCenter Server [Version: 7.0]
Query-1: Which is the best among these three (CloudIQ, SCG & OME) to manage all of the above mentioned devices?
Query-2: Not all of the devices are discovered on all three tools. For example Access Switch discovery issue on OME.
-> The Access Switch discovery fails in OME. As per DELL Support Matrix document, it was found that the OME 3.9 supports "Access Switch" of Model – N3248TE which runs “10.5.2.0” version of Networking OS in it to achieve Discovery and Monitoring functionality through OME. Whereas the current Networking OS version on Access Switch was found to be running lower (OS6) than the recommended version (OS10) which needs upgrading. Support Matrix Link: Dell EMC OpenManage Enterprise 3.9 Support Matrix | Dell US. Is this correct?
Query-3: ESXi Host discovery fails on SCG console.
-> From what I understood is, for having ESXi host device discovered on SCG it requires SSH and SNMP Firewall service to be started/ enabled. I also tested enabling the SSH and attempted to discover and could see that the discovery succeeded. But client is not happy to have SSH & SNMP enabled enabled on ESXi host. What could be an alternate solution to have the ESXi host discovered?
Query-4: SAN Storage discovery fails on SCG console.
-> I did check the Support assist checkbox on SAN management console is enabled.
-> The credentials are also set correct for discovery to happen.
-> Following error displays while attempting for discovery.
-> Kindly assist on how to fix this issue?
DELL-Chris H
Moderator
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October 25th, 2022 09:00
Bspintu.
While I can give some details on the questions you are asking, it may be more productive if you were to call in and discuss with the SysMgmt team directly, the reason being is that there is a lot of information to get across in a forum posting.
That being said let me clarify details, based on your questions;
Question 1: Each of those products have a different use. SCG is for auto case creation and OME/CIQ more for general health monitoring. So likely OME + SCG would be best for you.
Question 2: You're correct. Ancient Switch OS or anything not on the support matrix may not work
Question 3: No. ESXi discovery requires SSH and SNMP for SCG. There is no need to discover the host OS at all if you have the iDRAC discovered though
Question 4: There is a current issue with the ME4024 on SCG that should be resolved in the next release, but unfortunately I don't have a specific timeframe as to when it will be released..
Let me know if this helps.
bspintu
6 Posts
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October 25th, 2022 10:00
Thank you so much Chris for to the point response.. Truly Appreciated!!
=> As you suggested to call in and discuss with the SysMgmt team directly, you meant to the DELL Customer Tech support over phone under DELL contract right?
=> With regards to Question 4 response of yours, do you have any KB or article link just for reference where this issue is discussed by DELL plz?
DELL-Chris H
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9.4K Posts
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October 25th, 2022 11:00
I was referring to the systems management / Openmanage group specifically, you should be able to call in and then request them.
As far as the KB article, I found this one, but I am not seeing one specific to Me4 yet.
bspintu
6 Posts
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October 25th, 2022 13:00
Thank you Chris.
The link provided doesn't exactly state that, but please do share any KB article link once you find it for Model ME4024 storage issue please.
Thank you again.
bspintu
6 Posts
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October 28th, 2022 03:00
As we know OME discovers the devices through SNMP protocol, what protocol does the Secure Connect Gateway and CloudIQ use to discover the devices?
DELL-Marco B
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3.8K Posts
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October 28th, 2022 05:00
Hello,
here you can find all protocol used by Secure Connect Gateway
https://dell.to/3gQ9vD0
Thanks
bspintu
6 Posts
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October 28th, 2022 06:00
Thank you Marco for the link.