Skip to main content
Start a Conversation

Solved!

Go to Solution

Rafli1234

1 Rookie

 • 

1 Message

185

September 9th, 2024 04:10

Cant connect to SCG

Cant ping, SSH connect, Infterface connect to SCG, what should I check then?

DELL-Erman O

Moderator

 • 

2.8K Posts

September 9th, 2024 08:49

Hi, 

Firstly chek if SCG is up to date. You need to reboot the SCG. Once the SCG UI is accessible, log in and check if the “Gateway status” in the top right corner is set to “On.” If it still shows “Off,” try rebooting the SCG again.

Then please check your network setting https://dell.to/3zbe702

 

Unable to access the Secure Connect Gateway user interface

If you are unable to access the secure connect gateway user interface, perform the following steps:

  1. Ensure that the required ports are configured on the local system. 
  2. Log in to the local system through SSH using the root credentials.
  3. Run docker exec -it esrsde-app bash to access the SRS container.
  4. To verify if the connectivityRegistration service is running, run the wd status connectivityRegistration for SRS container in appliance and docker engine.
    NOTE:If your device is running secure connect gateway version 5.16 or earlier, run the systemctl status connectivityRegistration command for SRS container in appliance.
  5. Run docker exec -it saede-app bash to access the SAE container.
  6. Run wd status secureconnectgateway and wd status secureconnectgatewaydb to verify if the secureconnectgateway and secureconnectgatewaydb services are running.
  7. If the services are not running, perform the following steps:
    1. Run docker restart esrsde-app to restart the SRS container.
    2. Run docker restart saede-app to restart the SAE container.
  8. Retry accessing the user interface.

If the issue persists, perform the following steps:

  1. Log in to the local system through SSH using the root credentials.
  2. Run docker exec -it saede-app bash to access the SAE container.
  3. Go to /var/lib/docker/volumes/saede_logs/_data.
  4. Check the application.log file to identify the component that failed to load.

If the database file is corrupted, perform the following steps:

  1. Go to /opt/dell/secureconnectgateway/bin.
  2. Run chmod +x https://dell.to/3ze1AZQ to enable the execute permission for the https://dell.to/3ze1AZQ file.
  3. Run the ./dbrestore.sh file. The list of periodic and manual backup files are displayed.
  4. Select the required backup file and press Enter. The secure connect gateway services are stopped, the backup file is restored, and the services are started again.
  5. Retry accessing the user interface.

If the issue still persists, reboot the secure connect gateway virtual appliance.

 

Hope that helps!

Was this post helpful?

View All

No Events found!

Top