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2 Intern
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196 Posts
0
6096
January 7th, 2015 08:00
WARNING: The system reports mechanism is not functioning RP V4
Has anyone come across this error message?
We just deployed 2 gen5 appliances and am using ESRS HA
The new appliances are showing connected in esrs config tool
No Events found!
metrdino
14 Posts
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January 9th, 2015 04:00
metrdino
14 Posts
1
January 7th, 2015 11:00
I have the same problem but I think where the error is coming, is that you can either do email or ESRS. Since you configured both the error is coming from the unused one.
Letbetterp
2 Intern
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196 Posts
0
January 7th, 2015 12:00
does this look correct, just point to esrs gateway
metrdino
14 Posts
1
January 8th, 2015 07:00
That is where I am not sure. I worked with an EMC using the live chat and that where we ended up figuring out. The other option is to make sure that that the SMTP relay on Exchange is allowing Recover Point to email.
Letbetterp
2 Intern
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196 Posts
0
January 8th, 2015 14:00
I tried live chat they wanted me to contact EMC sales manager for CE. SMTP relay is good
All I needed was a WebEx with support, so I tried to get answer from post.Thanks
Letbetterp
2 Intern
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196 Posts
0
January 8th, 2015 15:00
Yes I have license
will check into the Install Base Post Deployment form tks
fadliz
153 Posts
1
January 8th, 2015 15:00
Hi there,
do you have a permanent license configured in the system? System reporting will not work if no license are installed.
Additionally, I would recommend registering the system using the Install Base Post Deployment form to ensure you receive support.
Thanks, Z