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105 Posts
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3102
October 2nd, 2014 19:00
Recoverpoint UI won't update LUN info
We are running RP (EX) 4.0.2, connected to a VNX 7600 running the .038 code. Using IE 9.0
I've seen this many times in the past where if I make a change to the LUN (like resizing it) the Recoverpoint UI will not reflect the change.
For example, I just resized a test journal LUN from 5GB to 10GB and even after 15 mintues and closing my browser the RP UI refuses to update the information, still shows 5GB.
This is very frustrating, is this normal?
Ben
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benconrad1
105 Posts
0
October 2nd, 2014 20:00
Thanks Brett@S. I also opened a SR at the same time and got a speedy call back. He had me run a rescan_san from ssh (admin login) and that updated the GUI. We also rebooted the node that was supporting the UI at the same time, not sure which effort actually fixed the problem.
How this User Interface bullsh*t gets out the door @ EMC is beyond me.
Ben
brettesinclair
2 Intern
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715 Posts
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October 2nd, 2014 20:00
I'm not running that version so can't confirm if it's normal, but it doesn't sound so
I've seen Java do weird things like that so have you tried from multiple hosts etc ?
Also if you login over ssh as admin and run get_san_volumes, get_volume_info etc are the sizes correctly reported ?
Similarly you could login as boxmgmt and run some of the diagnostics to check.
benconrad1
105 Posts
0
October 3rd, 2014 06:00
That sounds good, i'm glad the refresh button actually does something in 4.1.
EMC has twice told customers in the Recoverpoint 4.1 release notes not to update to 4.1, but I'm interested in getting to that version when it's stable.
Ben
forshr
2 Intern
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1.1K Posts
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October 3rd, 2014 06:00
Hi Ben,
I appreciate your perspective and although the CLI rescan_san resolves the issue the refresh button in 4.1 does perform a rescan and resolves the issue, whereas in 4.0.x it has no effect.
I will ensure that this is escalated and resolved.
Regards,
Rich Forshaw
Consultant Corporate Systems Engineer - RecoverPoint & VPLEX (EMEA)
Data Protection & Availability Division
EMC2 Computer Systems (UK) Ltd
brettesinclair
2 Intern
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715 Posts
0
October 5th, 2014 03:00
Glad you got it sorted Ben.
I'd love to know when we might be able to upgrade to 4.1, been waiting a while now.
Rich, are you able to advise of a timeframe when it will be ready for 4.x customers?
forshr
2 Intern
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1.1K Posts
1
October 6th, 2014 01:00
RP 4.1 SP1 is due for release around mid December with the intention of allowing customer installable or upgradeable capability.
Regards,
Rich