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59 Posts

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January 21st, 2025 16:06

R550, noise is loud

Heya folks,

I've previously bought a couple of r550 poweredge servers with the 3.5" drive chassis, and the noise has been minimal. Like you wouldnt really notice it. I've now bought two R550's with the 2.5" drive chassis and they are so much louder, even when I have set the fan speed to minimum .

Has anyone found the same? 

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5.2K Posts

May 13th, 2025 05:49

Hello, I'm leaving release notes here-

https://www.dell.com/support/manuals/en-us/idrac9-lifecycle-controller-v6.x-series/idrac9_pub_rn_6.00.30/miscellaneous?guid=guid-f596970c-12b5-42dd-90d9-8a76b441ad24&lang=en-us

245144: BOSS M2 thermal improvements in PowerEdge R450 and PowerEdge R650xs servers.

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3.5K Posts

September 1st, 2025 12:51

Hi,

the difference in noise levels between your Dell PowerEdge R550 servers with 3.5" drive chassis (quieter) and 2.5" drive chassis (louder) is unusual but not unheard of. Here’s why this might be happening and how you can address it:


Possible Causes of Increased Noise

  1. Fan Behavior in 2.5" Chassis:

    • The 2.5" drive chassis often has higher airflow requirements due to the denser arrangement of drives and components, which can cause the fans to spin faster even at "minimum" settings.
    • The 3.5" chassis typically has more space for airflow, reducing the need for aggressive fan speeds.
  2. BIOS/iDRAC Firmware Differences:

    • The 2.5" chassis might be running a different firmware version that interprets thermal thresholds more aggressively, leading to higher fan speeds.
  3. Thermal Sensors or Configuration:

    • The 2.5" chassis may have additional thermal sensors or stricter cooling profiles, causing the fans to ramp up even when the system is not under heavy load.
  4. Hardware Variations:

    • The 2.5" chassis might include additional components (e.g., PCIe cards, storage controllers) that generate more heat, triggering higher fan speeds.

Steps to Reduce Noise

1. Verify and Adjust Fan Settings

  • Check Current Fan Speed:
    • Log in to the iDRAC interface and navigate to Thermal > Fan Settings.
    • Confirm the fan speed is set to "Minimum" or "Low" (some iDRAC versions label this differently).
  • Override Fan Speed Manually (Temporary Fix):
    • Use IPMI commands to force lower fan speeds (if your workload allows it):
      ipmitool raw 0x30 0x30 0x01 0x00  # Enable manual fan controlipmitool raw 0x30 0x30 0x02 0xff 0x30  # Set fans to 30% (adjust as needed)
      
    • Warning: This may cause overheating if the system is under load. Monitor temperatures closely.

2. Update Firmware

  • Ensure the BIOS, iDRAC, and system firmware are up to date. Dell often releases updates that optimize fan behavior.
  • Download the latest firmware from Dell's Support Site.

3. Check for Thermal Imbalances

  • Inspect Airflow:
    • Ensure the server has adequate ventilation and no obstructions.
    • Verify that all drive bays are populated or filled with blanks (missing drives can disrupt airflow).
  • Monitor Temperatures:
    • Use iDRAC or tools like ipmitool to check if specific components (e.g., CPUs, drives, PCIe cards) are running hotter in the 2.5" chassis.

4. Compare Hardware Configurations

  • Review the hardware configurations of the 3.5" and 2.5" systems:
    • Are there differences in PCIe cards, storage controllers, or memory modules that could affect thermals?
    • Are the 2.5" systems running more power-hungry components?

 


Community Observations

  • Some users have reported similar issues with 2.5" chassis being louder due to:
    • Higher RPM fans (though this is rare for the same server model).
    • Different default fan curves in the firmware.
    • Drive activity (2.5" SSDs or HDDs can cause more frequent fan spikes).

Final Recommendation

  1. Start with firmware updates and fan speed adjustments.
  2. Compare thermal data between the two chassis types to identify root causes.
  3. If unresolved, replace Hardware  with your findings.

Let me know if you'd like help with specific commands or configurations!

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9.6K Posts

January 21st, 2025 20:13

Jules W,
 
 
Would you confirm a couple things for me?
What RPM is the iDrac showing for the fans, as well as the temp?
What fan part numbers do you have installed?
Do you happen to have a boss controller installed?
Lastly, is the server up to date on BIOS, iDrac, controller, etc?
 
Let me know what you see.
 
 

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59 Posts

January 22nd, 2025 12:51

@DELL-Chris H ​ 

Heya Chris,

Fan's are currently running at 7200rpm...  

Part - 750-ADIN : Standard Fan Cold Swap 2U,V2 x 5

Average ambient temperature 21'c

Peak 26'c.

I do have a BOSS. 

BIOS 1.15.2, iDRAC is on 7.10.70.10  - Which I'll update. 

I've set the profile to "Thermal Profile Optimization Sound Cap"

Bit of an "uh oh".

Regards

Moderator

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9.6K Posts

January 22nd, 2025 13:03

Thank you. 

 

If a BOSS card is installed in the server along with standard FANs, rpm will be on the higher side to counteract the heat generated from the BOSS controller. Adding an additional standard fan will not bring down the noise drastically, but if you want to use the BOSS card the other option we can explore is to upgrade to HPR FANs. Now that won't drastically reduce the fan noise, as the reason for higher fan speed in a BOSS config was due to heat causing issues with the controller, so the iDrac 6.00.30.00 firmware and above increased the fan speed to help with that. 

 

Let me know if this helps.

 

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59 Posts

January 22nd, 2025 13:25

I'll try anything... I'm currently sat in the office with the server and everyone is quiet here - So the noise is very noticeable. 

The other office where the other R550 is, has a much louder ambient noise. 

I can record a video from my phone to illustrate - But happy to try options to avoid the ear ache of unhappy staff!

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59 Posts

January 28th, 2025 11:08

@DELL-Chris H ​ Hey Chris... are you still there? 

Whats the deal with getting these fans ? 

Regards

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3.9K Posts

January 28th, 2025 11:36

Hello,

you have to contact sales team or a reseller to have new FANs .

Thanks

 

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59 Posts

January 28th, 2025 22:23

@DELL-Marco B​ Any parts numbers for guidance? 

My account manager doesnt really know. 

And I can't see any particular part numbers in the R550 technical guide.

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3.5K Posts

January 29th, 2025 12:14

Hi,

the normal way is for your account manager to open a total solution ticket.

 

 

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59 Posts

February 21st, 2025 15:08

@Dell-Martin S​ Well, this is taking a rather long time - and tech support currently believe this noise is normal. 

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2 Posts

March 18th, 2025 10:17

Hello, you aren't alone! 
I have 3 servers with the same issue. Two of them are absolutly new (R550) (and also with 2,5" drives).

The behavior is weird, sometimes its quite and sometimes its too loud even it's idle (and it's not normal for 100%).

All of the firmwares and drivers are up to date.
We've just downgraded the BIOS within one of these server, but it didn't help.

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5.2K Posts

March 19th, 2025 06:15

Hello, I'd ask you to try older iDRAC firmware and if that doesn't fix it, raise an official case with your service tag. This way you can get proper answers relative to your hardware. There's no generalising on fan noise issue.
https://www.dell.com/support/kbdoc/en-us/000227912/poweredge-how-to-identify-and-troubleshoot-some-common-causes-of-fan-noise
Your was specifically about two servers different speed with and without BOSS.

Image


 
In plain English, fans will go faster. Same goes for R550.

 

Respectfully,

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1 Message

April 3rd, 2025 09:44

This is an issue with iDRACs. Updating to 7.20.10.50 fixed it for us. 

https://www.dell.com/support/kbdoc/en-uk/000178115/idrac9-versions-and-release-notes?msockid=201313fc5aab6d290ed100005b8c6c2c

Alternatively, a downgrade can also resolve the issue. 

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59 Posts

May 10th, 2025 13:46

@JamesSystem3​ 

Interesting. 

Still got the same issue. 

The R760 also appears to suffer with this design flaw. 

But the R540 with a BOSS does not suffer. 

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