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26 Posts
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20924
September 19th, 2014 20:00
Re-install of Microsoft Office 2010 unsuccessful
Dell Inspiron N7110, Microsoft Windows 7 version 6.1.7601 Service Pack 1 build 7601, recently downloaded from Digital River and activated. Downloaded Microsoft Office Home & Student 2010 which came preloaded on the computer. This was a direct download through HeliDoc.net. I have the product code from the original purchase. I downloaded and attempted to install the executable files both "Old" and "New SP1"
I received the following message after the files were extracted. "Setup is unable to proceed due to the following errors:: To install and use this product you must be running one of the following operating systerms.........X86 (or) X64 platform: Windows 7 (and others).
The information program shows the following: System Directory\windows\system32 ?? Should this be? The computer is X64 and I believe the operating system is X64.
Again, any advice or direction would be appreciated.
Resolved: Downloaded and installed Windows 7 again. Microsoft Office then installed with no issues. Thanks for the help along the way.


raylock
26 Posts
0
September 20th, 2014 17:00
Resolved, see above