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45368
July 30th, 2015 18:00
Factory Recovery Media-Dell Backup & Recovery
Hi, I just upgraded to windows 10, i am using a dell inspiron 3000 series, i accidentally deleted the partition that dell backup and recovery made when i started the software. now when i try to create a new recovery media, i get the message saying that this device is already linked to this factory recovery media?.. but there is no new partition drive?.. and the factory media recovery is not ticked green?..can anybody please help me?, thank you.
Philip_Yip
9 Legend
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16.1K Posts
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July 31st, 2015 16:00
Windows 8.1 should be clean installed:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/
Then the system upgraded to Windows 10:
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/a-clean-install-of-windows-10/upgrading-to-windows-10/
Recovery Media can be made in Windows 10 natively:
http://dellwindowsreinstallationguide.com/windows-10-rtm/creating-a-recovery-drive-and-using-it-in-windows-10/
As I mentioned I am not sure if there will be a compatible version of Dell Backup and Recovery for Windows 10.
phillipmules
3 Posts
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August 1st, 2015 03:00
Thank you, for all your help, I will do as you suggest!
Philip_Yip
9 Legend
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16.1K Posts
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July 31st, 2015 07:00
Your device is now a Windows 10 device. The old version of Windows is now obsolete alongside the included factory installed partition.
Use Windows 10 to make a Recovery Drive:
http://dellwindowsreinstallationguide.com/windows-10-rtm/creating-a-recovery-drive-and-using-it-in-windows-10/
phillipmules
3 Posts
0
July 31st, 2015 13:00
Thank you??.. as I am a paying subscriber to dell backup & recovery, does this mean I cannot use the software?? there is already a partition drive created by the software, that was created on windows 8??, I do not understand why the software cannot create a new media recovery? it is asking me to, every time I use it?.. it says it is already linked.. it is all very confusing??, I have already paid for this years subscription... I also rang dell technical support, but still waiting for a solution??