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teke128

11 Posts

19705

April 12th, 2013 19:00

V505 printer uninstall problems

I have a V505 printer which Dell informs me will never run on my Windows 8 XPS 8500 because they will not write a driver for Windows 8.  Unfortunately, I had attempted to install it before I discovered this.  I have purchased a printer that will work, but when I try to uninstall the V505 I get the message that the printer is in use and I must wait until it finishes the print job.  There is no print job open and the printer is not in use. How can I force the uninstall operation to get rid of the V505 software?  The Dell lack of support for this printer is giving me a lot of misgivings about Dell's commitment to its long time customers. 

Prateek K

2 Intern

 • 

943 Posts

April 12th, 2013 20:00

Hi Teke128

I apologize for the inconvenience which you are facing. Please follow the below mentioned steps that might help you:

Turn the spooler service of the printer off, to turn off the spooler services follow the below mentioned steps.

  • Click on Start > type "services.msc" in the search field and press enter.
  • In the "Services" window, look for Print Spooler.
  • Double click and set the "Startup type" as "Disabled".
  • Click on OK to validate.
  • After that try to reinstall the printer once again.

In case issue still persists, I would suggest you to install Revo uninstaller that might help you uninstalling the same.  please click on the below mentioned link to watch a video that may help you uninstalling a program through Revo. 

http://bit.ly/ZS8NqZ

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .

teke128

11 Posts

April 12th, 2013 21:00

Prateek,

Thanks for your suggestion.  I disabled the printer spooler long enough to rerun the V505 uninstall and it worked.  It wasn't necessary to run Revo.  I restarted the spooler prior to beginning install on the new printer.

Thanks again for your help

Teke 128

DELL-Nikhil D1

4 Operator

 • 

2.6K Posts

April 12th, 2013 20:00

Hi teke128,

I apologize for the inconvenience caused. Please use Revo Uninstaller to remove the Drivers for V505 from the system. Use this link: http://bit.ly/VZKmEa

Uninstall the drivers using the Advanced Uninstall option from the Revo Uninstaller. It is third party uninstaller software used to uninstall the drivers/programs from the computer, install it only if necessary.

The software prompts asking you to delete the Registry keys corresponding to the program. Select all and delete them. Restart the computer to remove any traces of the drivers/programs for V505.

Please post the results.

MO Elharmell

1 Message

April 14th, 2013 17:00

I have Dell 305 printer and I know it has a scanning facility, but I do not know how to use it. Please can you advise how to scan a document. Your guidance and help would be appreciated. Mo

Prateek K

2 Intern

 • 

943 Posts

April 15th, 2013 13:00

Hi TEKE128 

Glad to know that issue has been resolved, please let me know if further help is required :emotion-1:

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .

Prateek K

2 Intern

 • 

943 Posts

April 15th, 2013 13:00

Hi MO Elharmell

Please click on the link mentioned below and refer to “scanning” that might help you: 

http://bit.ly/YXRq5x

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .

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