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1230
February 21st, 2017 11:00
v313w USB connected, WIN7, Dell Printer Home: unable to scan
Above configuration, starting Dell Printer Home, I get the dialog, but whatever I click, nothing happens. Though starting Word and printing something works just fine. So driver is ok. What am I missing? Formally used ABBYY 6.0, but installed a new PC now.
Thanks for the tips!
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PudgyOne
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30.3K Posts
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February 22nd, 2017 10:00
ED8500,
Abbyy Fine Reader is still needed to scan and fax. It can be found on the printer disk.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. Right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Rick
ED8500
2 Posts
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February 24th, 2017 10:00
Not easy finding that CD back, and then finding a laptop with a CD reader, but in the end I got it working :-), thanks for the golden tip!
PudgyOne
9 Legend
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30.3K Posts
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February 24th, 2017 13:00
ED8500,
Glad you got it working! Thanks for posting back.
Take care,
Rick