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zaydnavaz

32 Posts

44329

March 23rd, 2013 12:00

Printer saying jam, but there isn't

Hi People,

 

I have a Dell 942 AiO Printer, and my Problem is that when I print something., a message with "Paper Jam" keeps coming up, but there isn't. I don't know if it's a Software issue, but I am currently running Windows 7 Home Premium, and I downloaded all the Software from the Internet. I didn't have the install disc. It does not attempt to print, and it also says paper jam on the Printer it's self. it tells me to press on the red X to continue. So I did, and guess what. It started to reboot. I was confused, and I tried printing again. Same Problem, restarted... The Printer has no coloured ink and it is very low on black ink. Even when there is no paper in the Feeder, it still says paper jam.

 

Please help,

 

Kind Regards,

 

Zayd.

DELL-Saharsh K

4 Operator

 • 

1.5K Posts

March 23rd, 2013 20:00

Hi zuga01,

The Paper jam error on the printer panel, means that a paper jam exits in the printer.

If the paper jam is located in the paper support:

  1. Turn off your printer.
  2. Firmly grasp the paper and gently pull it from the printer.
  3. Turn on your printer and print the document again.
     
If the paper jam is not visible:
 
  1. Turn off the printer.
  2. Lift the printer unit and position the scanner between the tabs to keep it open.


      


     





  3. Gently pull the paper from the printer.
  4. Close the printer unit, turn on the printer, and print the document again.
     
Note: You must select A4 Banner or Letter Banner paper size in Print Properties. Failure to do so will cause a paper jam.

zaydnavaz

32 Posts

March 24th, 2013 09:00

Now something strange has happend. It works like a dream!!! thanks for your help anyways!! :emotion-1:

DELL-Saharsh K

4 Operator

 • 

1.5K Posts

March 24th, 2013 20:00

Hi zuga01,

Glad to know the issue is resolved.

Please reply if you have any questions.

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