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8482
January 7th, 2014 11:00
Printer not printing
I have a Insp620 with a v715w printer and it has encountered a problem where it will not print, there is no error messages, I have looked at the printer spool in systems and reset but it still only some times prints. Iam not a tec wizard any help would be appreciated regards Geoff
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PudgyOne
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30.3K Posts
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January 7th, 2014 15:00
GEOFFUK7,
In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
GEOFFUK7
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January 9th, 2014 02:00
Hi
Thanks
it was IE 11 I have now installed IE 10 the printer is working ok but the scanner has stopped working, it now says "waiting for scan application from computer"? the cannot retrieve data?.
Is this a remnant from IE11 please
regards
Geoff
PudgyOne
9 Legend
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30.3K Posts
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January 9th, 2014 07:00
Geoff,
I would power cycle everything to make sure they're all connected. Power flickers can cause communication problems with wireless devices.
Also try these tweaks...
Start, control panel, device manager.
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
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Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Rick