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2 Posts
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9308
July 6th, 2014 15:00
printer not connected
My HP laptop updated to Windows 8.1. Now my Dell V305 Printer will not work, either via USB or wireless. Is it possible to fix, or do I need a new printer?? :{
thanks!
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DELL-JoeyR
2 Intern
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276 Posts
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July 7th, 2014 08:00
Hello DSULLIV,
It sounds like the update may have caused a hiccup with driver/software. Please try re-installing the drivers, after removing the old software.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=6RR1K&fileId=3102022232&osCode=W832&productCode=dell-v305&languageCode=EN&categoryId=DD
Regards,
Joseph E
[tag:iworkfordell]
DELL-JoeyR
2 Intern
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276 Posts
0
July 14th, 2014 09:00
Hello Dsulliv,
Thank you for posting an update and letting us know the status. I marked the answer I provided as workable solution. Please let us know if you have any further concerns.
Regards,
Joseph E
#iworkfordell
dsulliv
2 Posts
0
July 14th, 2014 09:00
thank you Joseph,
I was able to connect the printer via USB (not wirelessly). At least the printer works, and I don't need a new one! I'm grateful for your help.
dsulliv