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5 Posts
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23038
January 8th, 2014 10:00
HP printer
I have a dell laptop computer and I need to turn something off on my dell laptop for my HP printer to work. What is it?
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This post is more than 5 years old
5 Posts
0
23038
January 8th, 2014 10:00
I have a dell laptop computer and I need to turn something off on my dell laptop for my HP printer to work. What is it?
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Holly72557
5 Posts
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January 8th, 2014 13:00
YES! That was it. I uninstalled the filter and my printer works perfectly. Thank You so much.
PudgyOne
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January 8th, 2014 15:00
Holly72557,
Glad you got it working! :emotion-21: Thanks for posting back. Could you click the Did this answer the question on the thread(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).
Take care,
Rick
PudgyOne
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30.3K Posts
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January 8th, 2014 10:00
Holly72557,
Did the printer work before?
Is the printer wired or wireless? If wireless was the printer working on your network?
Make and model of your computer and operating system? 32-bit or 64-bit? What version of Internet explorer is installed?
What virus program and firewall is installed?
Rick
Holly72557
5 Posts
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January 8th, 2014 10:00
Studio 1536. 32 bit. Charter internet security. I had this problem before when it was new. I had to turn something off and my printer worked. I do not remember what I did. Its an HP printer and Dell laptop
PudgyOne
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30.3K Posts
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January 8th, 2014 11:00
Holly72557,
First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart the computer.
Unplug the printer from the wall. Wait 60 seconds, then plug the printer back in. Power the printer on. If this is a wireless printer...
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Rick
Holly72557
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January 8th, 2014 11:00
Vista. I use Firefox. So i did not update that
PudgyOne
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30.3K Posts
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January 8th, 2014 11:00
Holly72557,
Windows XP, Vista, Windows 7, Windows 8 or Windows 8.1
Charter Internet Security is using another brand for their security.
Let's try the easiest solution first...
In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
Holly72557
5 Posts
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January 8th, 2014 12:00
Its not a wireless printer. Dell laptops only print with dell printers unless you change a setting. I can not remember what I need to change.
PudgyOne
9 Legend
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30.3K Posts
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January 8th, 2014 13:00
Holly72557,
I have been helping people here since 2007 and have not heard about this. There were a few issues that I know of but Dell computers work with all brands of printers.
There are known issues, maybe you have one of these.
Dell Studio™ 1536 Is Unable to Print Documents (AMD USB Audio Driver Filter) and uninstall NVIDIA's Network Access Manager
Rick
mero10
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November 15th, 2019 01:00
I have both a dell xerox printer and a hp printer. My dell xerox printer was connected with my system previously, so I decided to connect my hp printer with my router. At the time of connecting, it wanted a WPS pin. I somehow found the WPS pin on hp printer after searching many websites and connected it. But after that, my dell xerox printer is not working anymore. What should I do now?