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27469
July 23rd, 2014 16:00
How to get the Dell 2230d to go 'OnLine'
How can I get the Dell 2230d online? When printing I get the 'Offline' status. Opening the que I click on printer and the 'Connect' option is grayed out. Can someone tell me what is happening? Everything else about the printer seems to work.
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DELL-JoeyR
2 Intern
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276 Posts
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July 24th, 2014 08:00
Hello DDZ123,
Thank you for posting. From the information provided it sounds like the print driver may be corrupted. Please try uninstalling the driver after canceling any pending jobs. Reboot the computer and reinstall the driver package.
Regards,
Joseph E
[tag:iworkfordell]
mikehaubert1
2 Posts
0
August 23rd, 2014 11:00
delete the printer and reinstall it it will work