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October 1st, 2015 18:00

El Capitan and Dell C1765NFW MFP Laser Printer

Okay does anyone know when Dell will release drivers for El Capitan and Dell C1765NFW MFP Laser Printer?  Ever since I installed the OS, I can't print anything.  I get an error message:  Stopped - ntdcmsmac open fail.dlopen ..... 

Any ideas?

1 Message

October 8th, 2015 09:00

Hey guys...

@hasso26 found a solution for that problem: Dell Forum Germany

However, it is in german so I translate it for you:

SOLUTION:

Shutdown Mac

Reboot and hold CMD+R to enter the Recovery Terminal (you'll find the button in the top menu)

execute > csrutil disable

reboot

Download driver *.dmg from http://downloads.dell.com/FOLDER01023194M/1/dl1765nf_nfw0040m104ml.zip

install it

reboot

At this point it worked for me.

If you want you can reactivate the security check with "csrutil enable" in Recovery Mode Terminal

Kind Regards and thanks @hasso26

Dustin

9 Posts

October 2nd, 2015 23:00

Have the same issue as several others - sigh

3 Posts

October 5th, 2015 10:00

Include the 1355cnw in the upcoming fix!

17 Posts

October 5th, 2015 10:00

Is there any word on when Dell will release drivers so the printers will be able to work with El Capitan operating system?

3 Posts

October 5th, 2015 10:00

Having same problem with a 1355cnw

3 Posts

October 5th, 2015 10:00

Have same problem with 1355cnw -- cannot print under El Capitan.  Need driver!

17 Posts

October 5th, 2015 12:00

Seriously?  So the printer I have is now completely useless and not even a year old.  

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17.7K Posts

October 5th, 2015 12:00

 jdgealta,

Unfortunately, I have no information on when or if Dell will be releasing any drivers for El Capitan.

1 Message

October 5th, 2015 14:00

Hi - can anyone from Dell provide an answer to this?  Very frustrating, and can't seem to find any answers on the support forum

2 Intern

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276 Posts

October 5th, 2015 15:00

Hello Jdgealta,

Following up on the post by Jesse. We can't provide a current time line as Mac 10.11 was just released or wither we will be able to support your specific model. This is because unlike Windows OS we do not receive a developer copy of MAC OS to test and validate new drivers on. We have to wait for the street release date just like anyone else and the process takes time to make sure we release a good update.

We recommend as a best practice to check on the compatibility of your equipment prior to performing any major upgrades such as the one you have completed. Some equipment may not in fact get updates based on the age of the product or the limits of existing technology.

Please continue to check the support site, any releases will be published there.

6 Posts

October 7th, 2015 08:00

Dear Joseph E,

sorry, but this answer is not correct. This time Apple released a public beta to everyone.

So Dell had enough time to test their drivers for the hardware. In times, that you are told to fix every security holes immediately and do updates etc., this is a weak answer. It's always the others, that do a wrong job. It's nothing new, that a lot of people do the updates on their release. I never had any issues with other printer manufcatorers except Dell. I have to install the drivers 6-10 times each year to get the Dell n1765c to work on Mac. Everytime it's working I cross fingers how long it will. You better start doing something. So do a good update this time! Thanks in advance.

Timm

1 Message

October 8th, 2015 08:00

I would like to add my request for an updated driver.  It's very frustrating to be unable to print.

9 Posts

October 9th, 2015 00:00

Thanks Dustin - worked for me

October 9th, 2015 03:00

Yes, thanks from me too Dustin. It works, although the Mac tells me the software isn't correct and asks to repair it. I naturally said no!

Still, Dell need to update the driver for us owners; it'd be ridiculous if they don't!

17 Posts

October 9th, 2015 21:00

This says that it isn't compatible with my operating system and could damage my computer.  Did you get the same message?

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