This post is more than 5 years old
2 Posts
0
73445
July 15th, 2012 14:00
Dell V525w "offline"
Wireless connection between my new (5 weeks old) Dell windows 7 OS computer and new (also 5 weeks old) V525w printer has required deletion of printer and reinstallation almost weekly. Although all other wireless functions (scan) work fine, it will not print anything from my computer, and continues to show a queue of documents waiting to be printed when the device and drivers window is opened. When this happens the printer is listed as "printer offline". It's a pain to have to reinstall the printer every few days; I just follow what the phone/tech support has done in the past and it restores printing from my computer. I can find nothing about why the printer goes "offline" in support info, or what I could do in a simple fashion to take the printer back online, if that's what's needed. Interestingly I can still print from my Apple computer also on the wireless network when I can't from the PC.
PudgyOne
9 Legend
•
30.3K Posts
1
July 15th, 2012 14:00
bonemike,
Try these tweaks...
Start, control panel, device manager.
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
--------------------------------------
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Check your virus program and firewall settings.
Rick
PudgyOne
9 Legend
•
30.3K Posts
0
July 16th, 2012 12:00
bonemike,
I have seen the printers gone missing because of the virus program and firewall blocking them. Let me know how things are working out.
Rick
bonemike
2 Posts
0
July 16th, 2012 12:00
since the printer is not connected by USB, I went to tweak #2, unchecking "allow computer to turn off this device to save power" on each of the two device manager USB root hubs that was applicable to. Did this on both network computers (both of which had reverted to being "offline". I'm restarting both computers after doing this, removing the computer, and reinstalling the printer wireless capability on each of my new computers (Windows 7, both computers and printer are 5 weeks old). Hope this lasts more than the 4 days reinstalling the wireless software has let me print in the past several weeks. Thanks