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19 Posts
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26549
September 6th, 2014 06:00
Dell V313W
Just changed ink cartridges. Now there is no communication between laptop and printer. Tried to print document . Turned off firewall and tried again, Still nothing. Now I cant seem to delete printing job. Status says 1 document waiting, Refuse to clear when selecting cancel. Help!! What's going on??
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PudgyOne
9 Legend
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30.3K Posts
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September 6th, 2014 13:00
NNic,
Does it print ince, then won't print until you restart the computer?
Could be the issue with Internet Explorer 11. The easiest solution is to uninstall Internet Explorer 11 and the printing problem goes away.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
The other option is to turn off the balloon tips for the printer.
Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.
Allow a printer past McAfee
Rick
NNic
19 Posts
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September 6th, 2014 13:00
Thanks for response Rick.
I am using Windows 8 and McAfee virus and firewall program which I have already had checked out.
The printer was working fine before the change of ink cartridges
NNic
PudgyOne
9 Legend
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30.3K Posts
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September 6th, 2014 13:00
NNic,
Using Windows 7 machine?
What virus program and firewall are you uisng?
Rick
NNic
19 Posts
0
September 6th, 2014 13:00
I do have IE11 but cannot find IE11 in Installed Updates
NNic
19 Posts
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September 6th, 2014 14:00
Have restarted computer and has printed once and then stopped at a further attempt to print a document.
NNic
19 Posts
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September 6th, 2014 14:00
I have now unticked the Internet Explorer tick box in the Windows Features dialogue box. I have also turned off the balloon tips for the printer. I am now going to restart laptop.
NNic
19 Posts
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September 6th, 2014 14:00
I'm getting message 'Printer is busy'
PudgyOne
9 Legend
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30.3K Posts
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September 6th, 2014 15:00
NNic,
Did you disable the balloon tips?
Rick
NNic
19 Posts
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September 7th, 2014 15:00
Thanks Rick. Seems to be working now and yes I did disable the balloon tips. Thanks for your help. Would never have worked out it was IE11- shocker- technology!!
PudgyOne
9 Legend
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30.3K Posts
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September 8th, 2014 04:00
NNic,
Glad you got it working! Thanks p\for posting back.
Take care,
Rick