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July 27th, 2016 12:00
Dell E525W is off line
Dell OptiPlex 960 desktop with Win 10 installed.
Installed Software from CD for Dell E525W printer when connected via USB. I was able to print when connected with USB.
I removed the USB cable, set up Wifi on the printer by entering the WiFi password correctly but control panel -> devices and printers is showing the printer as Offline.
The blue Wifi button on the printer is glowing a steady blue and the LCD panel is showing ip address so I assume the printer is connected to Wifi.
My wireless adapter is: Realtek RTL8192EU Wireless LAN 802.11n USB 2.0
The driver for it is up to date.
Any ideas on how to resolve it?
(I did have Win 8 previously installed and was able to print over Wifi to a Kodak printer so I don't think it is a hardware fault).
DELL-Jesse L
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July 28th, 2016 07:00
MP_108.
In Windows 10, you can search for devices and printers by entering ‘devices’ as shown below and click on the ‘Devices and Printers’ Click on Devices and Printers in Large or Small icons view of control panel. Now you will be seeing the offline printer (slightly faded). Right click on it and select ‘See what’s printing.If the printer is in offline state you would be seeing the tick mark front of ‘Use Printer Offline’. Remove the tick mentioned below and wait for some time printer to come online and resume printing. If the printer comes online and goes offline again, that could be due to real connectivity or hardware issue on the printer. Better you fix those issues and restart the printer.
You can click the link below for troubleshooting the wifi on the laser printer.
Configure Dell Wi-Fi Laser Printers
mp_108
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175 Posts
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July 28th, 2016 12:00
Firstly thank you for taking the time to reply.
I have resolved this by reinstalling the software and let the "find my printer" do its bit (made sure printer was connected to my WiFi).
I did wonder during the first install how the installation software would find a printer that has not connected to my network - the guide kind of implies the Easy Install wizard will do it all.
With hindsight it is pretty obvious - perhaps the Setup guide could be updated to mention the printer must be connected to WiFi so that the Easy Install can find it? (I could not find any mention of this as a prerequisite).
Dean Boldon
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November 6th, 2017 14:00
put on