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214482
November 11th, 2014 17:00
Dell C2665dnf Color MFP - Problems Scanning to Email - Takes 10 page document and converts into 5 x 2 page docs with 5 emails ????
My 2 month old scanner is having an issue which I know someone has the solution to. Unfortunately, after spending close to 5 hours on basic hardware support talking and re explaining my issue to close to 20 different persons and answering questions about "is your printer plugged in" and other such silly questions, I thought I would post here to get an expert to advise how to solve please :
I scan to email through the ADF a 10 page document and what shows up in my email is 5 emails each with a 2 page pdf with the first email having page 1 and 2, the second email having page 3 and 4 and so on. I have tested this with 5 or 6 different email accounts including gmail, exchange and other microsoft personal email accounts and no difference.
I then take the same 10 page document and log on from the control panel to Dell Document Hub and scan the document directly to my dropbox account and then I have a properly created pdf with all 10 pages in one pdf file.
Can anyone advise what is causing this issue and how do I resolve ?
alykhans
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December 3rd, 2014 18:00
Yeah, the manual is kind of useless for helping to do this.
You need to log onto the printer embedded web server which is accomplished by going to a browser and putting in the ip address of the printer on your local network. If you are not sure what it is, hopefully you are set up as a local DHCP for issuing IP addresses and if you go to the physical printer and look at the screen you will see the ip address in the top right hand corner of the screen and it is something like 192.168.1.100 as an example.
Once in the web server, you will see options on the left hand side and find "Email Server Settings Overview" and select this. It will take you to a page where it will start by asking you for your smtp server and port number which you can get from your email provider. Put this information in and then also put in the smtp user login and password provided by your email service provider. Many times this is your email address for the user login and password is your main email password. You will also have to put in your pop3 information and reply email address that will shop up on your emails coming from the mfp.
Then you will need to look on the top and find the tab that says "TCP/IP" and select this. Then go down till you find DNS server and put in 8.8.8.8 which is the DNS server for google so that the printer can see this. ONce this is done it will work. The issue I had is that my DNS for my email provider never worked so I had to use the Google one since mine was not able to be seen behind the firewall or the printer or there is some configuration issue here that it does not configure properly from my home office so I had to use the Google DNS of 8.8.8.8 and it worked. In a corporate office environment you can use your local DNS server and it should work fine but at home, since most email providers DNS is outside your local network, it creates issues.
That is pretty much it and it should work. Also, to make sure your emails come through with maximum size allowance, select printer settings on the left side and it will take you to another screen. Scroll down until you see an option for inputting "Max Email Size" under the General options. Make sure and put in the max allowed which should be 16384. This will allow you to send a .pdf of up to 16 to 20 pages maximum before the system automatically splits the email into 2 or more files. Unfortunately I have not been able to find a way to get anything bigger than this or any way to scale down the email file sizes and Pro Support did not have a solution either so if you need to send more than 16 to 20 page files by email you will most likely have to set up the Dell Document Hub and scan direct to drop box or google drive etc. for much larger files and then retrieve these files from there.
Hopefully this helps. The main issue I had was the DNS issue so if you are comfortable with the rest you should be okay with this DNS work around.
alykhans
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6 Posts
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November 12th, 2014 08:00
Thank god I upgraded to Pro Support. Just spoke with someone from their Oklahoma Pro Support for printers and problem was solved in under 5 minutes !! Ultimately it was such a minor issue to fix so I will post here for anyone else that has basic support and does not want to endure multiple hours or calls communicating with multiple persons to get no resolution !! Last night I was about ready to throw this MFP out into the -29 degree weather in Calgary and today I feel like I am finally talking to the Dell people I had known for many years.
DO NOT ACCEPT BASIC SUPPORT .... ALWAYS ASK ABOUT IF YOU ARE GETTING IN REGION SUPPORT OR PAY TO GET THIS .... IT WILL SAVE YOU A LOT OF STRESS !!!
ON your web interface for the printer, go to printer settings, then system settings, then in the general section last item it will say max email size which is default to 2 mb so any file bigger than 2 mb will split automatically. I re-set this to maximum level so I can email up to 15 mb file.
Another point to note it that it seems to be roughly 0.5 to 1 mb per page of email so I can only go between 15 to 30 pages maximum with scan to email and the lowest resolution I can set is already deffaulted to 200 dpi so I guess for larger documents, I will have to revert to scan to dropbox through the Dell Document Hub. Hopefully the Tech at Pro Printer Support can find some other solution, but if not, I guess I am just happy I can scan to email up to 15 to 30 pages instead of only 2 that I was stuck at this morning.
Man I love North American Tech Support .... my vote is to bring this back to the country OR at least advise very clearly on the web site who you will be dealing with so you can make an informed decision when you buy.
endy.lk
3 Posts
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December 3rd, 2014 17:00
how do you even get the "scan to email" function working?
I read the manual, played around with it for an hour, I still don't know how to set it up. Please let me know, thanks!!!
endy.lk
3 Posts
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December 4th, 2014 09:00
IT WORKS! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Again THANK YOU for spending the time to explain that to me!
Your brief 1 page explanation is more helpful than the manual book.
endy.lk
3 Posts
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December 4th, 2014 11:00
Hi sorry, but I have 1 last question..
Do you know why I can only scan 1-2 pages (low res document, not high res pictures) at a time? Anything more than that will cause the scanner to say "network error".
alykhans
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December 4th, 2014 11:00
Sorry but I have not experienced this problem so not sure exactly why that is happening. All I can think of is that did you change the max email setting as mentioned in the general settings for the printer ? If yes, then potentially there is some other issue preventing the email from going by email.
Did you set up Dell Document Hub ? If yes, then did you try and scan the email to your dropbox or google drive account ? Did it work ? If yes, then there is some issue with the email server set up ... perhaps you might be using the incorret smtp port to send out the email.
If after all this you are still not getting success, only solution I can suggest then is to call Dell and pay them to upgrade to Pro Support as you most likely will never get a solution from Basic Support .... I am still waiting on a return phone call from them on the solution to the Max email issue and I know for a fact that they do not even know how to do this which was such a simple solution that network issue will more than likely just blame you and tell you to contact your network admin to fix !
Sorry I can not offer more information to help. If someone from Dell Pro Supoprt for printers is reviewing these posts, perhaps they can offer some suggestion ?
markshaheen
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372 Posts
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September 4th, 2016 11:00
Sorry to take so long responding. This is how you make email work.
I have the answer to this issue, I setup a google address to scan to any email address from home.
Here is the major issue. Google wants us to use their Google Apps. Our Dell Printer does not use a google app. So we have to get a password from Google to access their email system. They make us go through this step for all non-google app access.
Two steps in Google to allow the printer to access your account.
Go to your Google gmail account. You need to activate the 2-Step Verification turned on
mail.google.com/.../0 etc
Last Google STEP!
Go to App Passwords.
Setup a password for ALL applications you will use, like your printer. It will Generate a password for you. Copy it >This is an important step. You need this password to make it all work.
Step one, log into your printer via web browser.
Print Server Settings> then click the tab [Print Server Settings] >then [TCP/IP]
2nd box down you will see DNS. IPv4 un-check the Get DNS box enter this address 8.8.8.8
Click at the bottom Apply new Settings. You MUST always apply the setting before leaving the page or it doesn’t save the setting.
Step 2, go to the [E-Mail Server] tab
Primary SMTP Gateway: smtp.gmail.com
SMTP Port Number: 465
Email Send Auth: *SMTP AUTH (AUTO)
SMTP login: your gmail login email here
Password: your G-mail GENERATED password. This is where you paste that password that Google generated.
Password: repeat
POP and POP3 ignore it.
Reply Address: your gmail email address goes here again
Click at the bottom Apply new Settings. You MUST always apply the setting before leaving the page or it doesn’t save the setting.
Step 3
Click the [Security] tab above
Then the SMTP - SSL/TLS Communication: *SSL/TLS
Click at the bottom Apply new Settings. You MUST always apply the setting before leaving the page or it doesn’t save the setting.
markshaheen
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372 Posts
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April 22nd, 2020 21:00