This post is more than 5 years old
2 Posts
1
148542
July 9th, 2014 20:00
Dell C1660w printer - no driver for Mac OS X 10.9.2
I bought a new Dell C1660w printer based upon past experience with this very same printer model that I used at a previous previous job not more than a month ago. I used the previous C1660w printer on an Apple Mac Book Pro and so naturally purchased a new one assuming that I would very easily configure it to my new Mac Book Pro.
WRONG... The printer is currently sitting on my desk and I can't configure it to my computer.
Upon calling Dell support about this issue I learned that there is currently no printer driver file available for the Mac Os X version 10.9.2. When I asked the rep as to when this driver might be available I was told there is no way she could answer that either. I also learned that there is no direct escalation path for a customer other than her log of the notes from our conversation. I'm sitting here with a new printer beside my computer. Please don't tell me to simply return it! It should never have come to this.
Words cannot adequately express the frustration and disappointment I have experienced and empathy from the customer service rep is not an acceptable solution either. When will this driver be made available??
Frustrated in Pasadena CA.
DELL-JoeyR
2 Intern
•
276 Posts
1
July 10th, 2014 08:00
Hello Mello1963,
I am sorry that you did not receive the proper information regarding your request for drivers. Upon checking our support site I was able to locate a install package for Mac 10.6-10.9 so this should get you taken care of. Please let us know if this gets you up and running.
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=F71K5
Regards,
Joseph E
[tag:iworkfordell]
johnzchen
2 Posts
1
November 10th, 2014 17:00
Hi Do you have a driver for mac 10.10? the current driver does not work.
whyfret1
4 Posts
0
December 22nd, 2014 18:00
I misread this --- I was looking for info on how to make my yr-old B1160w laser printer work with Mac OS 10.10.1. Is there a work-around for the new Mac OS? My printer is sitting here useless since I went to Mac OS 10.9; now I am on 10.10.1.
roeahe
1 Message
0
May 1st, 2015 12:00
When Apple buys Dell
Formula88
29 Posts
0
May 25th, 2015 21:00
Try the following link:
www.dell.com/.../DriversDetails;fileId=3427824337&osCode=MAC1&productCode=dell-b1160w&languageCode=EN&categoryId=AP
Formula88
29 Posts
0
May 26th, 2015 20:00
Still didn't appear correctly. Perhaps link is too long. Try this:
www.dell.com/.../drivers
If you manage to get in through the link above, follow the steps below:
1. Click on "Change OS"
2. Select "Apple Mac OS"
3. Click on "Application (1 file)"
4. Click on "View Details"
5. You should see that this version support Mac 10.10
6. Click on "Download File" to download the driver
Formula88
29 Posts
0
May 26th, 2015 20:00
Link didn't appear correctly in the last reply. Resending:
www.dell.com/.../DriversDetails;fileId=3427824337&osCode=MAC1&productCode=dell-b1160w&languageCode=EN&categoryId=AP
OnLineReview
1 Message
0
October 20th, 2015 20:00
Thank you Joseph E. This is helpful and the link worked for me. Could you please advise how can we print on the Dell C1660w printer using an iOS device which has been updated to iOS 9.0.2 software.
Xtof_64
3 Posts
0
August 20th, 2016 07:00
Hi, I'm having the same problem ! mac 10.10.5 and dell c1660W. printer communicates with mac book air, but refuses to print. Did you fnd a solution ??