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42036
December 20th, 2013 15:00
Dell AIO 962 Printer USB cable not communicating with my Windows 7 64bit computer
I feel like I've done everything I can to get my dell AIO 962 Printer to work on my windows 7 64bit computer. I have even purchased another UBS cable thinking that could possibly be the solution. I have the compatible driver download and when it prompts me to connect the USB cable from the printer to the computer, and I do... Nothing happens and I am not able to complete the install of the driver. Help please!!
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Natrid
4 Posts
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December 21st, 2013 19:00
Rick,
So I uninstalled IE11. Then tried to install the driver again, but when it said to connect the USB cable into the computer, there was still no communication between the printer and computer.
PudgyOne
9 Legend
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30.3K Posts
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December 21st, 2013 03:00
Natrid,
Did the printer work before and recently stop working?
What version of Internet Explorer is installed?
What virus program and firewall are you using?
Rick
Natrid
4 Posts
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December 21st, 2013 04:00
Yes, the printer was working fine before. It has been a while since I used it though. I am using Mozilla Firefox for my web browser; should I be using Internet Explorer? My Antivirus and firewall is through a program called Webroot.
PudgyOne
9 Legend
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30.3K Posts
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December 21st, 2013 07:00
Natrid,
In the last batc of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
Natrid
4 Posts
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December 21st, 2013 18:00
I looked up "about internet explorer" and it says that it is IE11 but the steps above to uninstall are not successful. Does it make any difference since I have Windows 7 Professional? I did go to the page for installed updates and I could not find IE11 in that list to uninstall it. Unfortunately, with every attempt to resolve this issue, I feel it may be the physical USB port on the printer causing me trouble. I am not sure but if there are any other steps I can take, I would be extremely grateful.
PudgyOne
9 Legend
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30.3K Posts
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December 22nd, 2013 15:00
Natrid,
You uninstalled IE11, correct?
Try running Delete Print Jobs then restart your computer. Can you print?
Try reading...
Allow a Printer past Webroot
Rick
Dell photo AIO
1 Message
0
January 21st, 2015 00:00
ola hay controlador para Dell photo AIO 962 Windows 7 64 bis
PudgyOne
9 Legend
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30.3K Posts
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January 21st, 2015 03:00
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 962 All-In-One Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Translated...
Primera corrida eliminar trabajos de impresión para eliminar cualquier trabajo de impresión atascado en la cola.
Desconecte la impresora.
Descargue y ejecute el parche (utilidad de limpieza de la impresora) hasta que se le indique que reinicie el ordenador.
Reinicie el equipo. Asegúrese de que se elimina la impresora. Remoción Manual del Conductor de impresora
Descargue los controladores de 32 bits de Vista para Windows 7 de 32 bits o los controladores de 64 bits de Vista para Windows 7 de 64 bits. Instale los controladores de Vista en el modo de Vista de compatibilidad Obtendrá un mensaje, la impresora no está conectada. Conectar la impresora en este momento (encendido).
Enlaces a la revisión / controladores se encuentran en ...
Dell 962 All-In-One propietarios de impresora inyección de hilo (W7)
Recuerde programas antivirus y firewalls bloquearán las comunicaciones.
Rick