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35962
February 7th, 2013 13:00
Dell 968 AIO, Windows 7 on Dell Studio XPS -- Messed Up
I have a Dell 968 AIO that was printing on using drivers (probably the originals) on my Dell XPS Studio 8000 Win 7 pc, about a week ago. It stopped printing a few days ago.
I assumed the problem was drivers and not ink. So I attempted to install new drivers. That didn't solve the problem. In fact, the new drivers wouldn't install completely. When it got to the last step of the install the installer just hung. More on this in a minute.
I bought new ink cartridges and that enabled me to test the 968 printer and it prints fine now.
However, when I tried to print a document from the computer.
I tried uninstalling the old drivers and reinstalling new drivers. Unfortunately, I had the USB cable plugged it. So I may have messed that up, and it wouldn't print. It couldn't "locate the file". I tried it again after unplugging the USB and running a registry cleanup. Still no luck, but worse, I noticed the installers had left a lot of baggage around.
- There's a c:/dell/drivers/986 folder that seems to have a lot of the old drivers.
- There was a c:/program files (x86)/Dell 968 AIO Printer folder
- And there's also a c:/program files (x86) (x86)/Dell 968 AIO Printer folder.
I followed the steps for a clean uninstall, and that's where I am now. However, there are a lot of files laying around in Dell related folders on my harddrive.
I'm sure I've made a complete mess of things, can anyone help?
Wendy
PudgyOne
9 Legend
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30.3K Posts
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February 8th, 2013 13:00
Wendy,
When you reinstalled the operating system, did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Desktop/Notebook system software and the chipset drivers and follow the list.
Once you have that corrected, then we can work on the printer.
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 968 & 968w All-In-One Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick
PudgyOne
9 Legend
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30.3K Posts
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February 20th, 2013 15:00
WendStar,
I guess that means you got things working?
Rick
WendStar
8 Posts
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February 7th, 2013 13:00
OH GEEZ... well, i tried it one more time and somehow got it right.. almost. The last step didn't complete, but i can now print.
WendStar
8 Posts
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February 8th, 2013 07:00
I've noticed in other forum posts that it's important to include the specific drivers, on my final install I used 64-bit windows drivers (R241825 exe). I believe that on at least one of the previous installs, from the orignal CD, the drivers were 32-bit.
WendStar
8 Posts
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February 20th, 2013 12:00
Thank you Rick