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19 Posts
0
31276
May 22nd, 2013 14:00
Dell 946 AIO windows 7 64 bit, after install AIOC.exe has stopped working
I have been extremely annoyed at this issue and it seems there are tons of threads but none of the solutions work for me.
I have a Dell AIO 946.
Windows 7 64BIT fully updated
I installed the win 7 64 driver (5 or 6 times by now)
Prints perfectly fine, when i want to us Dells Aioc.exe i get the AIOC has stopped working.
I tried fresh install after using the cleanup utility same thing.
changed usb ports, set usb ports to not go to sleep to save power
The drive is R145441 from dell site.
Here is the log for when the error stops working:
Problem signature:
Problem Event Name: APPCRASH
Application Name: dlciaiox.exe
Application Version: 3.57.0.10
Application Timestamp: 4549c5c0
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002e41b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I want to scan to PDF and cant do it with this AIOC program failing!
I never had this many problems with my HP they made it super simple! Please help!!!!
emaluzer
19 Posts
1
May 23rd, 2013 15:00
Yes all the updates are done.
Here is what fixed it in case anyone needs to know
Right click my computer
Go to properties
on the left side click advanced system settings
Under Performance click settings
Under Data Execution Prevention tab
check Turn on DEP for all programs and services except those I select
Then Add
Then navigate to the Dell printer folder c:\program files\dell AIO printer 946\
add all the files that are shown
there was prob 8 of them.....then it worked perfectly.
sandeep_par
3 Apprentice
•
1.5K Posts
0
May 22nd, 2013 23:00
Hi emaluzer,
I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.
Kindly run this patch to remove the existing printer driver/software from the system:
downloads.dell.com/.../R166247.zip
Then, install the drivers from the link below:
downloads.dell.com/.../R145441.exe
Please perform these steps and let us know the results, so we can advise you further.
Thanks and Regards
Sandeep P
#iworkfordell
emaluzer
19 Posts
0
May 23rd, 2013 06:00
I already Have done that....3 times. The AiOC still stops working.
PudgyOne
9 Legend
•
30.3K Posts
0
May 23rd, 2013 15:00
emaluzer,
Please continue with DELL-Sandeep P
Do you have the latest Windows updates, especially .net framework, needed to run many applications and Download Latest Java?
Rick
sandeep_par
3 Apprentice
•
1.5K Posts
0
May 27th, 2013 00:00
Hi emaluzer,
Its great to hear that issue with the system has been resolved to your satisfaction. We appreciate you sharing the resolution on the forum as I am sure many other users might benefit from it.
If you have any queries in future feel free to contacts us.
Thanks and Regards
Sandeep P
#iworkfordell
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Thank you