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17917
September 15th, 2014 18:00
Dell 3100cn Laser Printer
I have a Dell 3100cn laser printer. I have a small problem and hoping someone can assist? When I print anything in BLACK it's Perfect.. But then I print anything with COLOR and it's smeared, even when I print things black and color, the black perfect, the color smeared.. Any help appreciated..
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DELL-JoeyR
2 Intern
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276 Posts
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October 3rd, 2014 08:00
Hello DELICT,
I answered several of these questions on my previous post, but the developers are part of the print process and the are attached to the carousel. Each color is individual so one color can still be ok when others are affected. I still by my recommendation to replace the unit based on the age and complexity of the needed repair.
Regards,
Joseph E
[tag:iworkfordell]
DELL-JoeyR
2 Intern
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276 Posts
0
September 18th, 2014 09:00
Hello DIGITALCREATIONSJLD35,
Thank you for posting to the forums. Unfortunately I can't make a determination of your issue based on the information at hand. Can you provide an image of the print quality issue?
Regards,
Joseph E
[tag:iworkfordell]
digitalcreation
3 Posts
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September 18th, 2014 15:00
I hope this helps. I am attaching another one. Please let me know what you think? Thanks
DELL-JoeyR
2 Intern
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276 Posts
0
September 19th, 2014 12:00
Hello DIGITALCREATIONSJLD35,
Thank you for posting the image. Initially I thought this could be a fuser or power issue where the fuser was not heating up enough to bind the toner to the paper, but since black is fine this pretty much rules this out. Your likely looking a developer issue, which is not something that is not easily serviced on this model. The developers are built into the rotating carousel that holds the toners.I am going to recommend replacement of the unit.
Regards,
Joseph E
[tag:iworkfordell]
delict
2 Posts
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September 30th, 2014 10:00
What are developers please? What do they do? Where are they? Why does black not have the problem? Are there any other possible reasons for smeared colour?
I've had this problem for a while and I find the lack of help on Dell's official sources more than a little disappointing. Since the rotating carousel a) costs a fortune and b) is not easy to remove, then it seems likely to be better value to get a new printer ...and not a Dell!
delict
2 Posts
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October 3rd, 2014 11:00
Many thanks for the reply, I understand and accept your recommendation but my questions were more specific and Intended for a better understanding of what exactly is going wrong. Please may I ask you to look again at my specific questions? Any extra understanding would be much appreciated.