3 Posts
0
286
April 3rd, 2023 15:00
What is up with the Dell website experience?
I tried to order a £2K laptop several times today and got this screen at checkout...
I thought I was lucky because then I found this on Edge...but then none of the Coupons and Savings codes worked - they always came back as expired!? (So why are they displayed in Edge????)
I tried to contact support, but the automated bot "manning" the line was too busy...
So I went to "Contact Us"...."Sales Support" on the website....
I wish I was making this up....I did really want that laptop but now it doesn't appear when I type in the link. Instead I get:
I guess you must be good at the hardware, at least?
No Events found!
newbie0
3 Posts
0
April 5th, 2023 14:00
Hiya,
Thank you but the multiple messages you emailed didn't make sense to me as my query is not about a warranty. I wanted to buy a Precision laptop and this was a place I found that was accepting multimedia feedback, kind of related, where I could message about the issues I was having with the online sales process. Anyway, yesterday I managed to chat with a helpful Dell person on webchat, as the website still wasn't taking the order, and I raised most of the above issues, and he said he'd escalate, and then he ordered me the laptop I wanted. So please accept this as confirmation of solution. TOS76>
help me' but got an error message "The message body contains '. TOS76>', which is not allowed in this community")...that makes sense. Haha.
DELL-Cares
Moderator
•
27.3K Posts
0
April 4th, 2023 09:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.