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August 24th, 2022 15:00

Precision 7550 screen not working after restart

We have a Precision 7550 that the screen works in the bios and screen tests and when you first reimage windows, but once you restart the laptop after a windows install the screen shows the dell logo on boot up but then goes black and does not boot into windows. If I connect the computer to an external display, the external display shows and the laptop screen is not recognized. Any ideas on how to fix?

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17.6K Posts

September 29th, 2022 03:00

Update = Resolved  After  DELL-Cares agent setup a part replacement.

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