1 Rookie
•
3 Posts
0
2277
August 18th, 2022 10:00
Precision 5550 overheating issues since BIOS Update(?)
Hi all,
I have my Precision 5550 with an Core i7-10875H and a Quadro T2000 since January 2021 and it was performing quite well. Throttling always has been an issue, but in the whole time I'm using it, it only shutdown once because of thermal overheating when rendering a 3D Blender file with CPU and GPU for about one hour.
But in the last two days I realised, that I can't even get Blender to render for one minute without the Laptop shutting down. Yesterday and today I had at around 8 shutdowns (to be exact the Laptop goes into hibernation mode) which is unacceptable for a "Workstation" Laptop. Please also note that I am using this machine in an air conditiond office, so even hot days in Europe/Austria can't be the issue...
The following event is logged to Windows when overheating occurs:
Das System wurde aufgrund eines kritischen thermischen Ereignisses in den Ruhezustand versetzt.
Zeit für den Ruhezustand = 2022-08-18T16:16:17.803401400Z
ACPI-Thermozone = Intel(R) Dynamic Tuning: VIR2
_HOT = 353K
For me it looks like that there is something wrong with one of the last BIOS updates. The laptop was working quite fine and now I can't event get one Blender render to completion. My current BIOS version is 1.17.0.
I have the option "Optimized" enabled in the Dell Power Manager. Also tried "Ultra-Power" which is even worse.
Does anyone else have had increased occurences of this thermal shutdown in the past?
Schnandos
1 Rookie
•
3 Posts
0
November 1st, 2022 12:00
Since DELL-Support was not able to help because there were no overheating issues logged in UEFI itself, I came to the conclusion that it must be something like a too aggressive threashold temperature in the Intel Dynamic Tuning driver which caused my shutdowns via software.
As soon as my graphics card got 80°C, it went into hibernation mode. I had to uninstall the Intel Dynamic Tuning driver and disable its Windows service to get rid of this problem. The graphics card now goes up to 86°C without shutting down and the system itself is then able to bring the temperature back down to 75°C while under full load.
DELL-Cares
Moderator
•
27.1K Posts
0
August 18th, 2022 10:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
DELL-Cares
Moderator
•
27.1K Posts
0
August 19th, 2022 09:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
DELL-Cares
Moderator
•
27.1K Posts
0
August 19th, 2022 17:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!