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January 6th, 2022 06:00
Precision 5550, dock, P2418HZm camera not working
Hello,
I have the P2418HZm connected to the Precision 5550 using a docking station, all official components from Dell.
The camera integrated in the P2418HZm is not recognised. Only the Precision 5550 webcam is shown. I have installed all the drivers but nothing changed.
What can I do to resolve or understand the cause of the issue?
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matisoda
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January 11th, 2022 03:00
The issue was the physical connection. Even if HDMI can transport also audio, the integrated camera needs a USB cable
AdrianG001
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January 6th, 2022 08:00
Reinstall the Intel motherboard chipset drivers and see if that helps.
Unfortunately Microsoft continues to drop support for older hardware in later releases of Win 10. The cam may be a victim of loss of support.
matisoda
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January 7th, 2022 00:00
Hello Adrian,
Do you know wich versions could be affected? Most probably I won't be able to "tocuh" such drivers, since Windows Updates and certain drivers are managed by the company.
But with version info I could check if that is the root cause.
Thanks!