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December 5th, 2024 12:55
[Precision 3580] BSOD, automatic restart after about 1hr
Hi,
since today I'm having a problem with a Precision 3580.
I don't know what happend, nothing has been changed by me...
Problem is that:
After about 1hr running it's facing a BSOD and auto reboots.
With WinDbg I opend the dump file. It says that:
CRITICAL_PROCESS_DIED (ef)
A critical system process died
Key : CriticalProcessDied.ExceptionCode
Value: cd511080
Key : CriticalProcessDied.ImageName
Value: SDSSnapshotProcess.dll
Key : CriticalProcessDied.ImageOffset
Value: 279aac
Key : CriticalProcessDied.ImageSize
Value: 3c4000
Key : CriticalProcessDied.ImageTimestamp
Value: 645382f9
Key : CriticalProcessDied.Process
Value: DellSupportAss
Key : CriticalProcessDied.Symbol
Value: SDSSnapshotProcess.dll!
Key : CriticalProcessDied.WERReportId
Value: 4d998b33-d4ab-405b-8413-94102c8ab9ea
I already tried to disable "System repair" in Dell SupportAssist but it didn't help.
Any Idea what to do and how to solve? Uninstall all Dell software?
Greetings!
Americancookie
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December 5th, 2024 15:13
Hi,
The issue you're encountering seems to be related to the
SDSSnapshotProcess.dllcomponent, which is part of Dell SupportAssist. The errorCRITICAL_PROCESS_DIED (ef)typically indicates that a critical process required for system operation has unexpectedly terminated. Here's a step-by-step guide to address the issue:1. Update Dell SupportAssist
Sometimes, bugs in older versions of SupportAssist can cause such issues. Try updating SupportAssist to the latest version:
2. Disable Specific Features in Dell SupportAssist
Disabling specific components within SupportAssist that might trigger the issue can help:
3. Run Diagnostics
Dell provides in-built diagnostics to identify hardware issues:
4. Uninstall Dell SupportAssist (if needed)
If the above steps do not resolve the issue, consider uninstalling SupportAssist:
If the problem persists even after uninstalling SupportAssist, it may not be the root cause.
5. Check for System Updates
Ensure your operating system and drivers are up-to-date:
6. Investigate Further with WinDbg
The error points to the
SDSSnapshotProcess.dll, but if uninstalling SupportAssist does not resolve the issue, there might be other dependencies or conflicts. Use WinDbg to analyze the minidump files further for additional clues.If none of these steps resolve the issue, it might be worthwhile to reach out to Dell Technical Support for further assistance.
Best regards! Let me know how it goes.
Dell Official twitter support account: (7) DellCares (@DellCares) / X
TS-DELL
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December 6th, 2024 08:08
Hey, thanks for your detailed reply. What I already tried is
1.
2.
5. (using Dell CommandUpdate)
but nothing solved it.
Now I uninstalled Dell SupportAssist and it seems to be ok. No crashed yet (some hours already running).
About 6., maybe there is an other issue. But for now uninstalling seems to solved the problem and I don't really need SupportAssist, so just uninstalling is ok for me.
Now I hope that the BSOD is not coming back ;-)
Thanks and greeting!
Americancookie
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December 6th, 2024 10:36
@TS-DELL Feel free to mark my answer if it helped you. Happy to help!
I am a Dell employee; however, my responses are my own and are not endorsed or sponsored by Dell technicians.
You can reach Dell support at:
(7) DellCares (@DellCares) / X
#iworkfordell