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8607
October 24th, 2024 15:14
Dell Command Update v. 5.4.0 installation fails, even though it claims it succeeded
Dell Command Update was installed on my Windows 11 laptop, and worked fine. However, recently it had an update for itself in the updates that it was going to install, and after installing everything and rebooting, Dell Command Update was not available in the programs list.
So then I manually downloaded the version 5.4.0 installer, and when I run it I get this message: "The update installer operation is successful." but the program is not installed, and if I view the installer log it shows this:
[Thu Oct 24 10:58:09 2024] Appending Vendor Software Log.
[Thu Oct 24 10:58:09 2024]
--- Start of Vendor Software Log ---
[Thu Oct 24 10:58:09 2024]
--- End of Vendor Software Log ---
[Thu Oct 24 10:58:09 2024] Vendor Software Return Code: 1603
[Thu Oct 24 10:58:09 2024] *** RemoveDirectory() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
[Thu Oct 24 10:58:09 2024] Name of Exit Code: DEP_HARD_ERROR
[Thu Oct 24 10:58:09 2024] Exit Code set to: 4 (0x4)
[Thu Oct 24 10:58:09 2024] Result: FAILURE
[Thu Oct 24 10:58:09 2024] Name of Exit Code: DEP_HARD_ERROR
[Thu Oct 24 10:58:09 2024] Execution terminated at date-time Thu Oct 24 10:58:09 2024
[Thu Oct 24 10:58:09 2024] ######
So there's obviously an error happening, but it doesn't tell me what directory can't be removed.
Any ideas how to fix this?
Eldracher2024
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January 14th, 2025 17:08
My issue appears to have been security related, we use Sentinel One for antivirus and noticed issues with other software installations. If we ran the installers while Sentinel One was disabled, they worked fine, so I tried this for Dell Command | Update and it installed properly.
Ken_B_
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1 Message
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November 16th, 2024 18:45
It appears I may have a similar issue to yours. However, I'm on Win10 Build 19045 / Dell Precision 3560 laptop /BIOS 8/5/24.
If you still have the log or can replicate the issue: Scroll all the way to the bottom and scroll up until you see "Property(C)" .
The failure on my install: "UnSupportedOSDetected = Aborting the installation process as the application is not supported on your operating system."
It worked a month ago.
Eldracher2024
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January 14th, 2025 17:09
@Ken_B_ I was not getting the UnSupportedOSDetected error, probably since I'm on Windows 11.
Joe_NHS_UK
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April 4th, 2025 13:42
I'm getting the same issue, but we use windows defender
ambrca87
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1 Message
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April 7th, 2025 14:51
Hi there
I've just been on with a Dell engineer this morning and it appears the new Dell Command Update software no longer works with Enterprise versions of Windows (10 and 11) - Version 5.5.0
Got a ticket logged with Dell and awaiting further updates but we had the same DEP_Hard_Error issue
We had to install the previous version 5.4.0, but then there are issues running the software so you have to go and open it from C:\Program Files (x86)\Dell\CommandUpdate the first time so it can apply permissions to that folder - after that it runs perfectly fine from the Start menu etc.
Hope this helps!
Cheers
A
ostij
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6 Posts
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April 9th, 2025 05:05
Had a quick look at this one I think 5.5.0 requires .NET 8.0.15 to be installed as pre-req?
RGRuby
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April 9th, 2025 20:35
That is what my research is finding ostij.
kentyman
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1 Message
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April 17th, 2025 21:50
The fix is to run this command first:
winget install Microsoft.DotNet.Runtime.8
LFKL
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April 18th, 2025 09:08
Worked for me after installation of Dotnet 8.0.15, a big thanks!
esSCeeDee
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April 23rd, 2025 19:15
@kentyman also a fix for me
any software installer that has dependencies that doesn't include them or identify them or fail with a message explicitly stating them is a massive failure
cameron.elwell
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May 29th, 2025 01:34
Can confirm that the fix by @kentyman resolved the issue.
Clean install of Windows 11 24H2 Pro on a Latitude 9440 and was unable to install Dell Command Update v5.5.0 without installing .NET Runtime 8.
Issue was for happening for both the UWP and Classic variants.
KeyMaster2003
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June 9th, 2025 19:13
This works for me to get the DCU installed.
IF any of the dell folders exist delete them and recreate
Change the owner of all DELL folders/include SubFolders to Authenticated Users after creating.
C:\Program Files\Dell --create change owner and give authenticated users full permissions to this and all subfolders
c:\ProgramData\Dell --create change owner and give authenticated users full permissions to this and all subfolders
C:\Program Files (x86)\Dell --create change owner and give authenticated users full permissions to this and all subfolders
Dell-Command-Update-Windows-Universal-Application_62KRK_WIN64_5.5.0_A00_02.EXE
than extract DCU to C:\Temp\DCU 5.5
use task manager kill windows explorer.
from admin cmd run
c:\temp\dcu 5.5>DellCommandUpdateApp_Setup.exe /S /v/qn
wait like 5 minutes
task manager start windows explorer.
this is the only way I could get it to install even on freshly imaged systems.
Hope it helps.