MD3420 Password reset issue

Question

Hello,

I'm trying to reset the password on an MD3420 using a Serial Cable connection.

I set my terminal session to the following parameters:
Bits per second: 115200
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none

I press CTRL + Break then S however nothing happens. I’m unable to see the Service Interface Main Menu. When I disconnect the module from the controller or when I reboot the controller I’m able to see text on the screen but when I try to input commands I doesn’t take them. It’s like I’m in read only mode.

Things I already attempted:

Removed modules

Removed battery from modules

Restarted controller

Please help!

pkochanek-agawam.ma.us · Accepted Answer

All set. Had to set the baud speed to 9600 not 115200.

DELL-Chris H · Answer

Dfracassa,   You can find the steps to reset the password on page 15 here.    Let me know if this helps.

dfracassa · Answer

@pkochanek-agawam.ma.us​ Would you be so kind to share the steps to reset the password without cleaning the array if possible? I just handed over an MD3420 connected with MD1200 expansion, and nobody knows the administrator password to change DNS and NTP servers. Any help will be greatly appreciated. Thanks

dfracassa · Answer

@DELL-Chris H ​ Thank you so much!

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MD3420 Password reset issue

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