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3 Posts
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37
November 22nd, 2024 13:11
MD3000 not working after upgrade firmware
After upgrade firmware MD3000 controler restarts in a loop.
I connected with a console cable and tried to change the password for service mode, I get the message:
command: symbolPwdReset lub clearSYMbolPassword message: Exception DbmNoFileSystemException: recType 71 caught. Please help me get the controller working.
DELL-Chris H
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9.7K Posts
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November 22nd, 2024 20:37
TomekLFP,
Before we get into the issue, would you be able to upload a support-bundle? I ask as I want to see what is specifically causing the issue before we start poking around the system. You can see how to upload the logs to your Service Request here, and I will private message you your Service Request #.
Let me know.
TomekLFP
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3 Posts
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November 25th, 2024 06:48
@DELL-Chris H
I have prepered support package. Where send it.
TomekLFP
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3 Posts
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November 25th, 2024 07:20
@DELL-Chris H
i attached log MD3000 for service requestet
DELL-Marco B
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4K Posts
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November 28th, 2024 08:27
Hello,
the major event logs are not available. In the logs I see that hdds are offline, firmware now is up to date but I don't see other info.
Do you have a backup of the storage?
I suggest you to contact technical support but i think that storage is too old to have parts available