This post is more than 5 years old
13 Posts
0
839
June 26th, 2015 13:00
How to configure callhome on ScaleIO?
Hi Everybody,
I am trying to configure callhome on ScaleIO 1.32, but it will not send any e-mail. I had already configured the conf.txt (below)
# Set Max DataBase File Size before rotating
rotate = 10000
workdir = /opt/emc/scaleio/callhome/bin/
email_to = callhomesio@emc.com
email_from = XXXXXXX@xxxx.com.br
event_db = /opt/emc/scaleio/mdm/logs/eventlog.db
# The User must provide the following parameter in order to use
Call-Home mechanism
username = callhome
password = 0blM5F42
customer_name = XXXXXX
[smtp]
host = srvsmtp1.XXXXX.com.br
port = 25
tls = yes
username =
password =
[email_alert]
email_to = XXXXXX@xxx.com
# Severity can be: warning, error, critical
severity = warning
+++++++++++++++++++++++++++++++++
severity = warning
[root@scalebrnisb01 cfg]# ps -ef | grep -i callhome
root 29129 34132 0 16:10
pts/0 00:00:00 grep -i callhome
root 50279 1 0
15:59 ? 00:00:00 /bin/bash -f
/opt/emc/scaleio/callhome/bin/run_bin.sh
root 50288 50279 0 15:59
? 00:00:00 /usr/bin/python2.6
/opt/emc/scaleio/callhome/bin/callhome-1.32.402.1.py --log_dir
/opt/emc/scaleio/callhome/bin/../logs
--conf_file /opt/emc/scaleio/callhome/bin/../cfg/conf.txt
++++++++++++++++++++++++++++++++++++++++
2015-06-26 15:59:40,214 INFO Starting CallHome
2015-06-26 15:59:40,214 INFO LastEventSent counter:
PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO LastUserEventSent
counter: PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO PendingRebuild counter:
PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO RebuildUnits counter:
PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO RebuildReported counter:
PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO LicenseReported counter:
PRIMARY KEY must be unique
2015-06-26 15:59:40,215 INFO Waking up
2015-06-26 15:59:40,649 INFO Checking license status
2015-06-26 15:59:41,484
CRITICAL Exception: global name
'event_files' is not defined
2015-06-26 15:59:41,484 INFO Going to sleep for 600
seconds
2015-06-26 16:09:41,567 INFO Waking up
2015-06-26 16:09:42,000 INFO Checking license status
2015-06-26 16:09:42,837
CRITICAL Exception: global name
'event_files' is not defined
2015-06-26 16:09:42,837 INFO
Going to sleep for 600 seconds
tomer__engineer
155 Posts
0
June 27th, 2015 23:00
According to 1.32 design, the CallHome will not work while system is with the default 'Non-Production' mode.
In order for it to work a license must acquired from EMC and uploaded to the ScaleIO system.
We are checking the option to enable while in Non-Production mode for 1.32 patch1 (1.32.1), but this is pending PMs decision and new design.
Sevarolli
13 Posts
0
June 29th, 2015 08:00
Thank you.