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June 26th, 2015 13:00

How to configure callhome on ScaleIO?


Hi Everybody,

I am trying to configure callhome on ScaleIO 1.32, but it will not send any e-mail. I had already configured the conf.txt (below)

# Set Max DataBase File Size before rotating

rotate = 10000

workdir = /opt/emc/scaleio/callhome/bin/

email_to = callhomesio@emc.com

email_from = XXXXXXX@xxxx.com.br

event_db = /opt/emc/scaleio/mdm/logs/eventlog.db

# The User must provide the following parameter in order to use
Call-Home mechanism

username = callhome

password = 0blM5F42

customer_name = XXXXXX

[smtp]

host = srvsmtp1.XXXXX.com.br

port = 25

tls = yes

username =

password =

[email_alert]

email_to = XXXXXX@xxx.com

# Severity can be: warning, error, critical

severity = warning

+++++++++++++++++++++++++++++++++

severity = warning

[root@scalebrnisb01 cfg]# ps -ef | grep -i callhome

root     29129 34132  0 16:10
pts/0    00:00:00 grep -i callhome

root     50279     1  0
15:59 ?        00:00:00 /bin/bash -f
/opt/emc/scaleio/callhome/bin/run_bin.sh

root     50288 50279  0 15:59
?        00:00:00 /usr/bin/python2.6
/opt/emc/scaleio/callhome/bin/callhome-1.32.402.1.py --log_dir
/opt/emc/scaleio/callhome/bin/../logs

--conf_file /opt/emc/scaleio/callhome/bin/../cfg/conf.txt

++++++++++++++++++++++++++++++++++++++++

2015-06-26 15:59:40,214 INFO    Starting CallHome

2015-06-26 15:59:40,214 INFO    LastEventSent counter:
PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    LastUserEventSent
counter: PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    PendingRebuild counter:
PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    RebuildUnits counter:
PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    RebuildReported counter:
PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    LicenseReported counter:
PRIMARY KEY must be unique

2015-06-26 15:59:40,215 INFO    Waking up

2015-06-26 15:59:40,649 INFO    Checking license status

2015-06-26 15:59:41,484
CRITICAL        Exception: global name
'event_files' is not defined

2015-06-26 15:59:41,484 INFO    Going to sleep for 600
seconds

2015-06-26 16:09:41,567 INFO    Waking up

2015-06-26 16:09:42,000 INFO    Checking license status

2015-06-26 16:09:42,837
CRITICAL        Exception: global name
'event_files' is not defined

2015-06-26 16:09:42,837 INFO  
Going to sleep for 600 seconds

June 27th, 2015 23:00

According to 1.32 design, the CallHome will not work while system is with the default 'Non-Production' mode.
In order for it to work a license must acquired from EMC and uploaded to the ScaleIO system.

We are checking the option to enable while in Non-Production mode for 1.32 patch1 (1.32.1), but this is pending PMs decision and new design.

13 Posts

June 29th, 2015 08:00

Thank you.

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