1 Rookie
•
1 Message
0
19
August 19th, 2025 13:18
R610 ony one processor after mainboard replacement
We were forced to replace a defect R610 mainboard. Having replaced the mainboard and still using the old stuff (controller cards, riser card, ram and processors), the machine came back with an E1410 error wich indicated a processor error. We made several tests, the machine works well if we are using only one processor in CPU slot #1. Both processory are eligible and work very well if installed in slot #1. If we install both processory, we get the E1410 error message on the display. This is independent from any processor assignment. We switched the processors across the sockets, the error remain. Processor socket are fine, no defect.
Does anybody have a clue how his happens and what to do?
Andreas
No Events found!
DELL-Charles R
Moderator
•
4.5K Posts
0
August 19th, 2025 17:26
Hello,
Looks like you have tried all the troubleshooting steps but take a look to see if was the same as below:
If you can successfully boot with one CPU then make sure the BIOS is up to date
BIOS 6.6.0
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=0yv9d&oscode=w12r2&productcode=poweredge-r610
With both processors installed, try a flea power drain and Clear NVRAM.
Drain flea power
drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed).
After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in.
Then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
Check results
Clear NVRAM
Clear NVRAM - there is a map under the lid to show the jumper location. Shut down, Set jumper to the Clear position, power on and Post up to the jumper error, shut down and return jumper to original location.
Check results
Next would be Minimum to POST configuration
The minimum components to allow the PowerEdge R610 to complete POST are:
*One power supply
*CPU1 (minimum for troubleshooting) (try both processors one at a time in CPU1 socket)
*System board
*Heat sink for CPU1 for prevention of overheating
*One DIMM for CPU 1
*Control panel
*Control-panel cable
*Riser card
Remove anything not on that list: DVD, Hard drives, PERC controller, backplane, network card, NIC cable, any pcie cards, keyboard, mouse, USB devices, …. anything not on the list remove.
Check carefully with a flashlight to see if you see any bent pins in the sockets
If you get successful POST, put things back a little at a time until you find the faulting component.
Start with adding CPU2 and DIMM B1
If it only happens when CPU2 is installed then you may need a different motherboard.