error on DDR5 RAM 5600 ( R760)

Question

Hi,

we have got new R760 with 2 x Xeon 4416+ CPU and it has originally 2 x DDR5 - 5600 RAM. when I try to put 8 or 16 RAM on it from other brand with same spec (5600 or 4800) I get below error : ( I have upgraded BIOS)

system. If the issues persist, replace the faulty Memory module identified in the message
UEFI0339: The Dual Inline Memory Module (DIMM) in the memory slot B3 is disabled because of initialization errors Check the System Event Log (SEL) or the Lifecycle Controller (LC) Log and re-insert the Dual Inline Memory Module (DIMM) identified in the message into the same slot
UEFI0401: Unable to use the system memory because the DIMMs are populated in an unsupported configuration) manner .Make sure that the DIMMs are populated as recommended, and then retry the operation. For information about correct population of DIMMs. see the server-specific installation and Service Manual available on the support site
Available Actions: F1 to Continue and Retry Boot Order F2 for System Setup (BIOS) F10 for Lifecycle Controller - Enable/Configure DRAC Update Server Firmware - Help Install an Operating System F11 for Boot Manager
DALL Technologies

here are shots from error :

DELL-Young E · Accepted Answer

Hello thanks for choosing Dell and welcome to our community.

I'd say you replace the B3 memory. (to see if the memory has an issue)

You can also try swapping test with the slot A3 memory. (to see if the slot has an issue)

Let us know how it goes.

Respectfully,

Zigoratuae · Answer

Hi we have tried all types. One RAM is ok but when we put second CPU the error come on B1 slot and with more than 2 RAM every time we get error on different DIMM slot, like B1, B3.

DELL-Erman O · Answer

Hi, Then I would first suspect a motherboard failure due to the 2nd processor channels.

Veigas · Answer

Good evening all,

Please, I am experiencing the same problem with my Dell PowerEdge R650xs server

when installing 8 modules of 64GB/each.

Could you tell me what you did to solve the problem ?

Thxs in advance.

by: Veiga

DELL-Young E · Answer

Hello, can you share a screenshot of the error you are facing? Can you tell us what memories that you are using? Have you tried what I suggested earlier for the OP? You can also send us your service tag if you like ‎Direct Messaging | DELL Technologies (Please use DM for sending your service tag only)

Respectfully,

Naumanfaqir · Answer

Hello

Dear have u sole this issue in r760.i am also facing the same issue we alos have 2 xeon Gold processors 4th gen and 64gb 8 rams in qty 5600mt/s and its shows 320gb ram insted of 64×8=512gb.

Can u plz tell the solution if u have any idea

Thanks

DELL-Charles R · Answer

Hello,

It looks like the 5600 MT/s DIMMs are not compatible with 4th gen. Xeon but are for the 5th gen.

For the 4th gen you can use 4800 MT/s, 4400 MT/s, or 4000 MT/

Memory Specifications: Page 40

System memory guidelines: Page226

NOTE: 5600 MT/s RDIMMs are applicable for 5th Gen Intel® Xeon® Scalable Processors.

https://dl.dell.com/content/manual24680455-dell-poweredge-r760-installation-and-service-manual.pdf?language=en-us

PowerEdge Hardware General

error on DDR5 RAM 5600 ( R760)

Was this post helpful?