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October 14th, 2024 07:01
OptiPlex SFF Plus 7020 microphone input cannot be found on Windows 11 (3 ring jack)
Hello all,
we have multiple OptiPlex SFF Plus 7020 computers running Windows 11. We also have multiple headsets with in-ear and microphone(3 ring jack) on front area (desktop computer has only one input in front, it has little headset sign near it so in should be possible to work concerning hardware). Unfortunately whatever we do, we cannot get the mic working. Every driver we install, headset sound always works, but mic is unavailable. Does Dell even has support for Windows 11 for headsets (microphone part)? In all our computers on Windows 10 everything works "out-of-the box" in every case. Tried with multiple drivers, Realtek, OS is up to date.
We are getting desperate, lost a lot of time because we have a lot of same computers and headsets with integrated microphone. On windows 10, when we plug in headset, we get popup "Which device did you plug in?" and we choose (in-ear), and mic and sound always works, but on windows 11 nothing happens (sound always works, but mic never). Is this popup mandatory for expected outcome on windows 11? Can you help us step by step which drivers or utilities to install to make microphone work?
Sending you computer details, thanks in advance:
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft CorporationSystem Manufacturer Dell Inc.
System Model OptiPlex SFF Plus 7020
System Type x64-based PC
System SKU 0C6F
Processor Intel(R) Core(TM) i7-14700, 2100 Mhz, 20 Core(s), 28 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.1, 19.3.2024.
SMBIOS Version 3.6
Embedded Controller Version 1.02
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0P6Y94
BaseBoard Version A00
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.22621.2506"
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,7 GB
Available Physical Memory 10,5 GB
Total Virtual Memory 16,7 GB
Available Virtual Memory 11,5 GB
Page File Space 1,00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Chino de Oro
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8.1K Posts
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October 16th, 2024 14:35
Don't have the same or compatible system for testing with Dell Optimizer. Can only suggest that Dell uses Waves Maxx Audio Pro and Dell Optimizer to provide users interface for onboard Realtek audio. The Waves Maxx Audio Pro would automatically be installed during audio driver installation (at least for me).
The rear audio port is a retaskable jack (input or output). You may test that jack as well.
Chino de Oro
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October 14th, 2024 07:59
Not receiving pop up could be the issue. Many Dell systems with Windows 11 still utilized the pop up along with Waves Maxx Audio interface.
You may want to look into Dell Optimizer Application for configuration of retaskable audio function https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=4yrph&oscode=wt64a&productcode=optiplex-7020-plus-small-ff
bradthetechnut
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8.9K Posts
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October 15th, 2024 00:11
Another thing to have a look at is make sure Listen to this device is checked off. I think in Win11 it starts with Settings > Hardware > Sound. Chino knows for sure if that's the path. (I'm on Win10.) Clicking on the microphone icon opens the 2nd window.
(edited)
multidellusr
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October 15th, 2024 10:50
Thanks, I have problems with "Dell Optimizer Application", will try to resolve them first and then try to procede further.
multidellusr
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October 16th, 2024 10:24
@Chino de Oro Unfortunately whatever I do installing "Dell Optimizer application" ends up in a loop. Tried updating BIOS, tried this https://www.dell.com/support/kbdoc/en-us/000216170/dell-optimizer-displays-the-message-dell-optimizer-is-not-running-at-this-time, but at the end of the process it still shows me messages as presented at this link. Tried also all past drivers. Cannot install that "Dell Optimizer Application" whatever I do. Tried all versions.
@bradthetechnut I did not found this option on windows 11. Are you sure about this issue? Please be more specific. Issue I am describing involves not registering "input" of microphone at all, not it's settings.
bradthetechnut
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October 16th, 2024 20:17
@multidellusr You won't get input sound at all without that box checked off. It's unchecked by default. In Win10, all one has to do is double-click speaker icon in taskbar to get first window I screengrabbed.
@Chino de Oro What is the path in Win11 to get to those windows I screengrabbed?
Chino de Oro
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8.1K Posts
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October 17th, 2024 06:10
On Win 11, the pictures are at Settings => System => Sound => More Sound Settings (under Advanced).
The issue at hand is no input devices found for OP. Otherwise, the microphone should displayed at the path Settings => System => Sound => Input
bradthetechnut
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October 18th, 2024 02:19
If a headset icon appears, check that as well.
multidellusr
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October 28th, 2024 13:29
Nothing above works. I suspect Realtek <-> Dell drivers are not out yet for windows 11. There is no solution currently to be able to both listen and speak to the front 3 ring jack in newest Dell computers. Hope for update.
bradthetechnut
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October 29th, 2024 04:18
2 workarounds come to mind, hopefully possible. A sound card or a USB audio adapter.
JeremyGG
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November 27th, 2024 10:07
I have a few Optiplex 7020 and they all have the same problem. The chat support here helped to solved the problem.
You need to install the following Maxx Audio app and set the device to "Headset". Installing the app is a pain but it did solved the problem for me.
https://apps.microsoft.com/detail/9pjppgg8tgvg?rtc=1&hl=en-my&gl=MY
Big oversight from Dell as I have seen people post about this problem from months ago!
multidellusr
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November 27th, 2024 11:58
@JeremyGG Thank you, I will try it soon and get back with the answer did it worked or not. Cannot download from microsoft website, but downloaded from dell website latest version (Waves-MaxxAudio-Pro-Application_M85FF_WIN64_2.0.54.0_A03_08.EXE)
bradthetechnut
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November 28th, 2024 02:17
Waves MaxxAudio Pro was also suggested twice by @Chino de Oro .
multidellusr
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December 5th, 2024 08:29
Hello,
I cannot confirm or deny it would work. I just cannot download anything from Microsoft Store due to company policy... Unfortunately all "drivers" I downloaded from Dell or otherwise end up as just links to Microsoft Store. Ok, thank you @bradthetechnut @JeremyGG and @Chino de Oro who I will mark as accepted answer.