1 Rookie
•
6 Posts
0
655
October 14th, 2024 07:01
OptiPlex SFF Plus 7020 microphone input cannot be found on Windows 11 (3 ring jack)
Hello all,
we have multiple OptiPlex SFF Plus 7020 computers running Windows 11. We also have multiple headsets with in-ear and microphone(3 ring jack) on front area (desktop computer has only one input in front, it has little headset sign near it so in should be possible to work concerning hardware). Unfortunately whatever we do, we cannot get the mic working. Every driver we install, headset sound always works, but mic is unavailable. Does Dell even has support for Windows 11 for headsets (microphone part)? In all our computers on Windows 10 everything works "out-of-the box" in every case. Tried with multiple drivers, Realtek, OS is up to date.
We are getting desperate, lost a lot of time because we have a lot of same computers and headsets with integrated microphone. On windows 10, when we plug in headset, we get popup "Which device did you plug in?" and we choose (in-ear), and mic and sound always works, but on windows 11 nothing happens (sound always works, but mic never). Is this popup mandatory for expected outcome on windows 11? Can you help us step by step which drivers or utilities to install to make microphone work?
Sending you computer details, thanks in advance:
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft CorporationSystem Manufacturer Dell Inc.
System Model OptiPlex SFF Plus 7020
System Type x64-based PC
System SKU 0C6F
Processor Intel(R) Core(TM) i7-14700, 2100 Mhz, 20 Core(s), 28 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.1, 19.3.2024.
SMBIOS Version 3.6
Embedded Controller Version 1.02
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0P6Y94
BaseBoard Version A00
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.22621.2506"
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,7 GB
Available Physical Memory 10,5 GB
Total Virtual Memory 16,7 GB
Available Virtual Memory 11,5 GB
Page File Space 1,00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On