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July 7th, 2017 10:00
Power Button works intermittently
Hi there,
First off, I apologize if I'm not posting in the right spot. I have a Dell Inspiron 13 5000 series and the power button is failing on me with 38 days left in my 1 year limited warranty. Basically I have to press it really hard or from different angles, and it can take 5-10 minutes of playing with it to finally power up my laptop. I think this is a hardware problem and may need some connections sured up or possibly replace the button/switch. I'm trying to figure out my best course of action before my warranty expires.
Could I bring it into a Best Buy or Micro Center, or possibly fill out a warranty claim online (having trouble finding where to do that on the Dell site)?
Thanks for your help in advance!
shesagordie
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July 7th, 2017 14:00
rywal
I doubt that, unless you purchased the laptop from BestBuy, if purchased from Dell, then it's best to contact Dell's Technical Support about any warranty claims.
Dell's Home Users Technical Support 1-800-624-9896
Please have your system's Service Code, Express Service Code, ready.
Bev.