This post is more than 5 years old
1 Rookie
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6 Posts
0
7133
January 20th, 2014 13:00
Wrong Laptop in support
To Anyone:
I have a bit of a conundrum at the moment. It started off with the fact that My laptop can find both bands on my network. So out of curiosity I did what everyone does and searched online. And I ended up at the Dell support page to see if indeed my laptop came with a dual band wireless adapter. Which I honestly doubt by this point. But anyway, I used the service tag on the bottom of my laptop to find out the specs. And it came up with the wrong laptop. Figuring that I had typed it wrong I used the "Detect My Device" and once again the wrong laptop came up. I know this because my laptop....isn't a touch screen.
So If anyone can help me figure out exactly which version of Inspiron 15 laptop I'm using and whether or not I have a dual band adapter it would be highly appreciated!
PudgyOne
9 Legend
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30.3K Posts
0
January 20th, 2014 14:00
Evo23,
Your system has a Dell Wireless 1703 802.11b/g/n (2.4GHz) which works on 2.4GHz ONLY.
Rick
PudgyOne
9 Legend
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30.3K Posts
0
January 20th, 2014 14:00
Evo23,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
Evo23
1 Rookie
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6 Posts
0
January 20th, 2014 14:00
Host Name: GLADOS
OS Name: Microsoft Windows 8
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Gym-E
Registered Organization:
Product ID:
Original Install Date: 6/4/2013, 7:19:26 PM
System Boot Time: 1/19/2014, 2:50:41 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 3521
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~800 Mhz
BIOS Version: Dell Inc. A04, 11/21/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,965 MB
Available Physical Memory: 2,074 MB
Virtual Memory: Max Size: 6,781 MB
Virtual Memory: Available: 4,358 MB
Virtual Memory: In Use: 2,423 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GLADOS
Hotfix(s): 126 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2736693
[04]: KB2737084
[05]: KB2739987
[06]: KB2740443
[07]: KB2740446
[08]: KB2740448
[09]: KB2742614
[10]: KB2742616
[11]: KB2755855
[12]: KB2756872
[13]: KB2756923
[14]: KB2757638
[15]: KB2758246
[16]: KB2761094
[17]: KB2761967
[18]: KB2764870
[19]: KB2768703
[20]: KB2769034
[21]: KB2769165
[22]: KB2769166
[23]: KB2769299
[24]: KB2770660
[25]: KB2770917
[26]: KB2771431
[27]: KB2771821
[28]: KB2777166
[29]: KB2777294
[30]: KB2779768
[31]: KB2780342
[32]: KB2784160
[33]: KB2785094
[34]: KB2785220
[35]: KB2789650
[36]: KB2795944
[37]: KB2798162
[38]: KB2800033
[39]: KB2800088
[40]: KB2802618
[41]: KB2803821
[42]: KB2805222
[43]: KB2805227
[44]: KB2805966
[45]: KB2807986
[46]: KB2808679
[47]: KB2811660
[48]: KB2812829
[49]: KB2813430
[50]: KB2820197
[51]: KB2821895
[52]: KB2822241
[53]: KB2829254
[54]: KB2830290
[55]: KB2832418
[56]: KB2833958
[57]: KB2833959
[58]: KB2835361
[59]: KB2835364
[60]: KB2836946
[61]: KB2836988
[62]: KB2839894
[63]: KB2840632
[64]: KB2840633
[65]: KB2844289
[66]: KB2845187
[67]: KB2845533
[68]: KB2847311
[69]: KB2849470
[70]: KB2850674
[71]: KB2851234
[72]: KB2855336
[73]: KB2856373
[74]: KB2856758
[75]: KB2859541
[76]: KB2861194
[77]: KB2861702
[78]: KB2861704
[79]: KB2862073
[80]: KB2862152
[81]: KB2862330
[82]: KB2862335
[83]: KB2862768
[84]: KB2862966
[85]: KB2863058
[86]: KB2863243
[87]: KB2863725
[88]: KB2864058
[89]: KB2864202
[90]: KB2868038
[91]: KB2868626
[92]: KB2868725
[93]: KB2869628
[94]: KB2871389
[95]: KB2871690
[96]: KB2871777
[97]: KB2875783
[98]: KB2876331
[99]: KB2876415
[100]: KB2877211
[101]: KB2877213
[102]: KB2879017
[103]: KB2882780
[104]: KB2883150
[105]: KB2883201
[106]: KB2884256
[107]: KB2885699
[108]: KB2886439
[109]: KB2887069
[110]: KB2888505
[111]: KB2889784
[112]: KB2891804
[113]: KB2892074
[114]: KB2893294
[115]: KB2893519
[116]: KB2893984
[117]: KB2898108
[118]: KB2898785
[119]: KB2899190
[120]: KB2900986
[121]: KB2903938
[122]: KB2904266
[123]: KB2907997
[124]: KB2913152
[125]: KB2916626
[126]: KB2917499
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.130
[02]: fe80::84f4:446:a67e:a717
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
PudgyOne
9 Legend
•
30.3K Posts
0
January 20th, 2014 14:00
Evo23,
Dell Inspiron 3521
Microsoft Windows 8 x64-based PC
Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~800 Mhz
BIOS Version: Dell Inc. A04, 11/21/2012
Total Physical Memory: 3,965 MB
Dell Wireless 1703 802.11b/g/n (2.4GHz)
Bluetooth Device
Rick