WIFI not working

Hi Mahesh,

You may try only the F2 key and not the combination.

Please check if the wireless card is getting detected in the device manager.

• Press ‘Windows’ key + R on ‘Desktop’ screen 
• Type ‘devmgmt.msc’ in run box and press ‘Enter’
• Click > sign next to ‘Network adapters’

If you see any yellow mark or the wireless card is mentioned under other devices instead of Network adapters, please provide the device ID for the wireless card.

You may follow the instructions mentioned below to get the Device ID:

• In ‘Device Manager’, right click the wireless card driver under ‘Network Adapters’.
• Click ‘Properties’.
• Click ‘Details’.
• Search for ‘Device Instance ID’.

Provide the numbers after VEN and DEV.

Keep me posted with the information. I will be glad to assist you further.

Hi Kuldeep,

Thanks for your prompt response.

I find following in Device Manager. I find yellow mark under other devices, but not able to find device ID for wireless card, I did not find Device Instance ID but got Device Instance path.

Network Adapters

Cisco System VPN Adapter
Realtek PCIe GBE Family Controller

Other Adapters

Network Controller
Unknown device
Unknown device

Pleaes suggest me further

One more thing to note, I got yellow mark under 'Generic Bluetooth Adapter' in 'Bluetooth Radios section'

Thanks
Mahesh

Hi Mahesh,

You may follow the instructions mentioned below to get the Hardware ID for the devices listed under other devices:

• In ‘Device Manager’, right click the ‘Network Controller’.
• Click ‘Properties’.
• Click ‘Details’.
• Search for ‘Hardware ID’.

Provide the numbers after VEN and DEV. Similarly, try the steps for the ‘Unknown device’ listed.

Also, most likely the wireless card on your system could be a combo card with Bluetooth and needs wireless drivers to be updated for the Bluetooth to function properly.

Thanks Kuldeep, following are the hardware IDs

Network Controller:
PCI\VEN_168C&DEV_002B&SUBSYS_02051028&REV_01
PCI\VEN_168C&DEV_002B&SUBSYS_02051028
PCI\VEN_168C&DEV_002B&CC_028000
PCI\VEN_168C&DEV_002B&CC_0280

Unkonwn device
ACPI\SMO8800
*SMO8800

Unkonwn device
USB\VID_138A&PID_0011&REV_0078
USB\VID_138A&PID_0011

Following are under Bluetooth:

Bluetooth Radios
Generic Bluetooth Adapter
USB\VID_OCF3&PID_3002&REV_0001
USB\VID_OCF3&PID_3002

Please assist me further

Thanks
Mahesh

Hi Kuldeep, 

Please help me to resolve this

Thanks

Mahesh

dell inspiron 5520

model n² 5520-6176