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2 Posts
1
510346
September 11th, 2014 12:00
Wifi connected but unknown network and no internet access
Hi,
I think I've read enough forums and done enough searching that I'll finally post my question. My other laptop is the Dell Inspiron 1545. It connects to my home network, but says unknown network and no internet access. I've tried by both wifi and ethernet cable. The IP is set to auto detect, I've reset the router, reinstalled the drivers for the wifi adapter, no success. Any ideas?
-Taylor
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Angelklaine
1 Message
1
January 26th, 2015 14:00
I just fixed this problem on my Dell XPS, so I decided to share it with the community.
After calling Dell and finding out my warranty had expired (little over a year) and finding out it would cost me $129 to get a one time answer, I decided to go searching for solutions. I found a 2009 thread attributing the issue to a Mcaffee network access thing. I knew this not to be the issue since I personally dislike the major anti virus brands (they do tend to pull up stunts like that) so I had ripped off McAfee from my PC as soon as I booted it. But that thread helped me to figure out how to fix it.
The problem seems to be a Network Access Protection Agent on your System Config (your start up programs). Make sure this is disabled. It wouldn't hurt also to try disabling the Internet Explorer ETW Collector Service (Has a shady name so I nuked it too :P ). This fixed my Unidentified Connection problem right away.
Follow these steps (Windows 7):
1. Click on Start.
2. Click on the search bar at the bottom.
3. Type: msconfig
4. Press Enter
5. You should have a new window named System Configuration
6. Click on the Services tab.
7. Scroll down the list until you find: Network Access Protection Agent. It will have the Status set as Stopped. This is normal.
8. Uncheck the box next to Network Access Protection Agent.
9. Click okay.
10. Restart your computer.
Your internet should be working now. If it is not, repeat the process up to step 6 then do the following:
1. Scroll down the list until you find: Internet Explorer ETW Collector Service. It will have the Status set as Stopped. This is normal.
2. Uncheck the box next to Internet Explorer ETW Collector Service.
3. Click Okay.
4. Restart your computer.
If these two steps do not fix your issue, go back to System Configuration (Services Tab) and search it for any other Network Access Protection Agent, such as Macafee named ones or anything similar. Please be aware that unchecking critical services might cause pc problems, so make sure you know what you're unchecking before you do. If unsure, feel free to google it.
Another workaround would be to temporarily deactivate your anti virus and firewall and see if this helps. If it does, then you know where you should focus.
Good luck, and hope this works!
tayspen72
2 Posts
0
September 11th, 2014 12:00
ipconfig/all
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Carrie>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Carrie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 02-1F-53-75-89-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd00::6cc7:3e73:27ef:446d(Deprecated)
Temporary IPv6 Address. . . . . . : fd00::f9f0:d59f:ada2:dc5a(Deprecated)
Link-local IPv6 Address . . . . . : fe80::6cc7:3e73:27ef:446d%16(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.68.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-24-A9-E0-6F-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{648F5CB9-AB99-4F9B-850C-36E638CC086D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{299B3088-C30E-4D61-96B4-FCFBA401F730}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Reusable ISATAP Interface {4BA99FA4-2F84-4609-A150-4F3AF884C360}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Carrie>^A
PudgyOne
9 Legend
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30.3K Posts
0
September 19th, 2014 09:00
tayspen72,
The 169.254 IP Address is a communications problem,usually with your wireless router and ISP modem/router.
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
What happens?
It could also be a virus program and firewall issue.
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on Advanced. Look for Antenna Diversity. If you have Antenna Diversity, change it from Auto to Aux.
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Rick
monmon67
2 Posts
0
January 28th, 2015 00:00
Thank Angelklaine for your solution. It is really useful. My laptop now can connect to the wifi and i can surf the web!!! Great work!!!
teriamanning4
1 Message
1
July 13th, 2015 18:00
I am having this expired network access protection problem, I don't have $130 to give them, so I'm considering trying the steps given but I noticed it was done a on dell7 but I have a dell8 so do you suggest me trying it?
Sweetcakes
1 Message
0
July 20th, 2015 08:00
I go t all they way illl Internet Explorer.......doesnt exist on this dell. Maybe under different name? Thank you
harvyjackk
4 Posts
0
February 1st, 2021 21:00